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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce lacinia auctor accumsan. Etiam nec lacus rhoncus nisl ullamcorper finibus a eu lorem. Etiam molestie sit amet justo non tempor. Nulla facilisi. Nunc elementum lorem eu ex consectetur posuere. Nulla fringilla aliquam suscipit. Suspendisse quis scelerisque massa, a laoreet diam. Nullam facilisis non purus vitae condimentum. Nulla condimentum quam ac mi posuere dignissim. Donec ut ante dui. Ut vulputate tellus turpis, a placerat turpis mollis id.

Curabitur urna tortor, ultricies pharetra tortor nec, dictum condimentum ipsum. Morbi rhoncus, mi nec pretium vulputate, orci mi congue est, ac ullamcorper massa felis sed mi. Donec eu erat nibh. Donec finibus et lacus sit amet laoreet. Maecenas aliquam nunc a risus aliquam ullamcorper. Morbi dignissim porttitor finibus. Vivamus mattis neque quis erat fringilla vehicula. Sed mauris libero, gravida posuere tempus sed, lacinia eu nulla. Proin id dui quam. Cras varius libero arcu, eget congue ex molestie in. Aenean ac leo nisi. Aenean viverra urna eu diam elementum, placerat porttitor lectus luctus. Donec nec justo dictum, posuere odio et, tincidunt mi. Etiam varius aliquet lobortis. Donec volutpat suscipit nisi, a consequat tellus congue vitae.

Pellentesque vitae mattis lorem, ut ultrices enim. Sed et venenatis diam. Suspendisse nibh velit, cursus vel finibus nec, sagittis vitae erat. Curabitur vitae dolor orci. Aliquam ut sollicitudin mauris. Integer sit amet pellentesque libero. Duis a dolor rhoncus, blandit nunc eu, tempus magna. Cras molestie, augue eget interdum suscipit, tortor tellus sagittis lectus, at accumsan ante est tincidunt nulla. Nullam tempor hendrerit lectus, sit amet viverra massa hendrerit bibendum. Praesent non pulvinar metus. Vestibulum a tristique nunc, vitae condimentum est.

Donec lorem felis, finibus sit amet massa vel, laoreet sagittis ante. Suspendisse potenti. Fusce ac nisl aliquet, suscipit enim eget, laoreet elit. Quisque sagittis erat eget tellus malesuada, sit amet placerat nisl aliquet. Aenean id nulla nisi. Nullam lacinia facilisis elementum. Aenean scelerisque libero a nibh lacinia luctus. Nulla nec volutpat turpis. Suspendisse sed tincidunt dolor, eget imperdiet metus. Nunc venenatis ex sed augue euismod eleifend. Nullam libero nulla, ultrices vel nisi vel, luctus accumsan nunc. Ut vitae gravida nulla.

Fusce at lacinia leo, id sagittis magna. Cras tortor tortor, rhoncus sed est vitae, sodales bibendum nibh. In eget felis velit. Ut quis mattis nisl. Donec eu lorem at felis maximus hendrerit. Morbi a justo eget arcu ullamcorper molestie. Praesent efficitur egestas lectus eu consequat. Sed eget tempor mi. Proin massa quam, dictum ac maximus ut, venenatis quis nunc. Etiam eros urna, viverra non aliquet ut, dictum vitae dui. Suspendisse venenatis consequat lacinia. Fusce dapibus auctor nisl, at vulputate dolor pretium et. Proin sapien elit, accumsan non semper sit amet, vestibulum in purus. Fusce purus elit, luctus vel imperdiet non, finibus vitae metus. Phasellus rhoncus, nibh nec ornare vehicula, enim nunc convallis nisi, vitae aliquam nulla risus quis nibh.

LiveAgent Ticket Feature
  • Use departments and tags for segmentation and distribution and assignment of tickets.
  • Use the extended customer information view to quickly gather information about the customer you are communicating with and access multiple integrations with other apps.
  • Ticket thread lets you see all communication with a customer even if it started from a different channel like chat and continued with email.
  • Quick Action Buttons help you easily transfer and postpone tickets as well as add notes, and other actions.
LiveAgent
  • The Left navigation panel lets you quickly navigate across the chat dashboard. You can check all active chats, availability per agent or access settings of chat buttons.
  • After Live Chat is initiated, you can see details of the customer chatting with you, like the page where chat was initiated, IP address, or previous communication.
  • Thanks to our real-time typing view you are able to see what customer type even before they click "send". You can prepare your answers and amaze them with lightning-speed service.
LiveAgent
  • Similar to live chat overview, call center offers left panel that will help you navigate inside dashboard in 1 click.
  • Call history offers list of all incoming and outgoing calls from LiveAgent with full-text search.
  • Action button lets you open a specific call ticket so you can access call recordings and the whole ticket thread.
LiveAgent Ticket Feature
  • Reports are a popular part of LiveAgent. They help you to see department statistics, so you can get a quick overview of what's happening in your helpdesk.
  • Inside the dashboard, you can see your online/offline agents and even initiate an internal chat with them!
  • With Personal statistics you can see performance your own individual metrics like time logged in or tickets answered.
  • Leaderboards are a part of gamification. They make daily work more fun and help to push performance of individual agents as they can compare their performance.
LiveAgent Ticket Feature
  • Use departments and tags for segmentation and distribution and assignment of tickets.
  • Use the extended customer information view to quickly gather information about the customer you are communicating with and access multiple integrations with other apps.
  • Ticket thread lets you see all communication with a customer even if it started from a different channel like chat and continued with email.
  • Quick Action Buttons help you easily transfer and postpone tickets as well as add notes, and other actions.
LiveAgent
  • The Left navigation panel lets you quickly navigate across the chat dashboard. You can check all active chats, availability per agent or access settings of chat buttons.
  • After Live Chat is initiated, you can see details of the customer chatting with you, like the page where chat was initiated, IP address, or previous communication.
  • Thanks to our real-time typing view you are able to see what customer type even before they click "send". You can prepare your answers and amaze them with lightning-speed service.
LiveAgent
  • Similar to live chat overview, call center offers left panel that will help you navigate inside dashboard in 1 click.
  • Call history offers list of all incoming and outgoing calls from LiveAgent with full-text search.
  • Action button lets you open a specific call ticket so you can access call recordings and the whole ticket thread.
LiveAgent Ticket Feature
  • Reports are a popular part of LiveAgent. They help you to see department statistics, so you can get a quick overview of what's happening in your helpdesk.
  • Inside the dashboard, you can see your online/offline agents and even initiate an internal chat with them!
  • With Personal statistics you can see performance your own individual metrics like time logged in or tickets answered.
  • Leaderboards are a part of gamification. They make daily work more fun and help to push performance of individual agents as they can compare their performance.

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LiveAgent
Help Desk Software & Live Chat
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