Save your support agents’ time and fight against spam with automatic spam filtering in your help desk. LiveAgent implements a naive Bayesian spam filter, which learns from a set of emails you’ve marked as spam and automatically marks similar messages sent by spammers as spam. It needs to examine at least a few dozen emails before the filtering becomes reliable, but later it does the job with high accuracy.
Save the time of your support agents and fight against spam with automatic spam filtering in your helpdesk. LiveAgent implements the SpamAssassin anti-spam platform, which blocks spam.
It uses a robust scoring framework and plug-ins to integrate a wide range of advanced heuristic and statistical analysis tests on email headers and body text including text analysis, Bayesian filtering, DNS blocklists, and collaborative filtering databases.
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