Attachments

Talking about an issue is one thing, but a picture (or a video) can speak a thousand words in a much shorter time period. Attachments can ease your workflow in various ways, such as taking screenshots of error messages, capturing videos, or screens to specify an issue, send documentation or simply just to show appreciation in a different way.

LiveAgent offers an option to drag & drop files (images, music, video, documents…) to your tickets.

Attachments
Drag&Drop files

Easily attach files to Chats.

Attachments
Attachment in live chat
Attachments
Attachment in live chat view

Attach files also to internal chats.

Attachments
Attachmentin internal chat

Images can be added inline with the insert image button, as well.

Attachments
Inline image in ticket

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