Talking about an issue is one thing, but a picture (or a video) can speak a thousand words in a much shorter time period. Attachments can ease your workflow in various ways, such as taking screenshots of error messages, capturing videos, or screens to specify an issue, send documentation, or simply just to show appreciation in a different way.
LiveAgent offers an option to drag & drop files (images, music, video, documents…) to your tickets.
Easily attach files to Chats.
Attach files also to internal chats.
Images can be added inline with the insert image button, as well.
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