What is helpchat?
Helpchat is a function that gives customers and visitors the possibility to reach customer representatives. They can reach them anytime, when they visit a company’s website. Customer representatives are able to help and resolve various questions and queries through a helpchat. Customers get an assistance that can raise their satisfaction and persuade them to purchase. Nowadays, helpchat is essential for every business.
Frequently asked questions
What does helpchat mean?
Helpchat is a feature that allows customers to reach customer support at any time through the company's website. It is a quick form of communication with the support team, thanks to which the client can immediately get an answer to his or her question. It definitely improves customer service.
What basic features should every helpchat offer?
There are several features every helpchat should offer. These are, above all, the possibility of running a chat in real time, thanks to which the client can very quickly receive an answer to his question. Another feature is the ability to send ready-made replies, thanks to which this communication can be even faster. In addition, the agent and client should be able to upload files or embed images to help provide assistance. An important issue is also the ability to adapt the chat to your own brand, as well as the possibility of assessing customer service.
Does every company need helpchat?
Any organization that wants to be counted on the market should have a helpchat. It is a key communication channel, liked by most clients because they can get help there quickly. The chat widget should be on every page of the website so that the customer can contact customer service at any time. Thanks to this, customer service is carried out at a higher level, and it is easier to influence decisions
Expert note
Helpchat is a premier customer service solution with smart AI technology and comprehensive features. It sets itself apart from other help desk software.
Help desk software is an effective management tool that focuses on serving customers and end-users by providing information, support, and assistance. With the right software, faster and more personalized responses can be delivered, while self-service options empower customers to resolve issues independently. Help desks can eliminate problems such as lost or unanswered tickets, delayed responses, and lack of responsibility. The use of help desk support can improve customer satisfaction, engagement, retention, and sales, as well as improve agent productivity and reduce stress and burnout. LiveAgent offers a free and easy-to-use helpdesk portal that can be customized to fit a company's needs.
The article discusses the use of chat tools as an effective means of communication between customers and brands. Advanced chat tools in customer service software provide further capabilities, including pre-chat forms, offline forms, and tracking website visitors for more useful interactions with customers. LiveAgent provides one of the best chat tools and boasts several essential features such as chat history and distribution, among others. Using personalized responses through chat, businesses can build better relationships with customers, increase accessibility, and receive useful feedback. The article also includes sales contacts and a notice about the website's use of cookies.
Companies that prioritize customer service should have helpdesk support to easily communicate with customers about technical problems and questions. However, if a company does not engage in activities that require help desk support, there is no need to introduce it. LiveAgent offers helpdesk software for businesses of all sizes.
Customer support refers to the services that a company provides to customers who have purchased their products or services, with the aim of helping them with installation, training, and addressing their problems and queries. The main difference between customer service and customer support is that the former is about helping customers use the product or service to its full potential, while the latter assists with technical issues. Having good customer support is crucial for creating a loyal customer base and can lead to higher sales, higher revenue, customer satisfaction, and efficient workflow. The most effective customer support channels include live chat, email, phone, social media, and a customer portal/self-service. Customer service software, such as LiveAgent, can help manage customer support inquiries efficiently from one interface.
