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What is chat software?
Chat software is the easiest and not expensive way of communication between an organization and its customers and website visitors in real time. It is used by a customer service team to fast respond to queries.
Every live chat software provider offers many functions and features. In LiveAgent, you are able to set up chat invitations on your website, customize a chat button, see what your customers are typing on Live chat and much more. It brings many business benefits to your organization.
Discover the top 7 live chat software apps
Looking for the best live chat software apps for your business? This video highlights the top 7 live chat software solutions that can revolutionize your customer engagement and support. Explore the features, functionality, and unique benefits offered by each app to find the perfect fit for your organization. From real-time customer support to personalized interactions, these apps provide powerful tools to boost customer satisfaction, drive conversions, and, at the end of the day, to ensure you growth of live chat.. Stay ahead of the competition with the best live chat software apps.
![Youtube video: 7 Best Live Chat Software Apps [2023]](https://www.liveagent.com/wp/urlslab-download/1974f2e0f2799aa67dc343f0118657d5/hqdefault.jpg.webp)
Topics
- Importance of live chat in customer service
- Best live chat software tools and their features
- Benefits of customer support and automation features
Video summary
In this video, the importance of live chat in customer service is discussed. The best live chat software tools are analyzed, along with their features and benefits. Companies like Video, Respond.io, Gorgeous, Live Chat, Live Agent, and HubSpot Live Chat offer powerful customer support and automation features that can help businesses streamline their communication and improve customer satisfaction.
Frequently Asked Questions
What is chat software?
Chat software is a service that enables real-time customer support. It acts as an instant messaging service through which your customers can contact you.
Does LiveAgent offer chat software?
LiveAgent offers chat software. Thanks to this functionality and its advanced features, you save time and can spend it on building relationships during a conversation in real time.
What are must-have features of chat software?
There are a few essential features that should be in a chat software. The first of these features are automatic messages that enable proactive customer service. The ready-made answers to frequently asked questions are an important function. Thanks to this option, the customer will get a quick answer, and the agent does not have to think about what to reply with for a while. Another feature is manual messaging, which gives you the chance to build a relationship with your client. The chat form is also important, as it allows you to collect customer contact details before starting the conversation. It should be important for both the service team and the customers that the customer can rate the chat. This is important feedback for the team.
Free live chat software for your website
Free live chat software for your website guarantees personalized customer experiences, better brand interactions, and competitive advantage.
Free live chat software for your website
Implementing live chat on your website is essential as customers expect it. It allows for faster response times, 24/7 availability, builds relationships, and speeds up the sales process. Live chat is a strong trend in the business world and can positively impact customer experiences and increase sales.
Feature-rich free live chat software.
LiveAgent is a free live chat software that allows businesses to connect with their customers within seconds. The software routes new incoming chats to the right team members and adapts chat availability with agent logins and logouts. LiveAgent saves time and erases customer service setbacks. According to Statista, 12% of Americans rate slow response times as their top frustration with customer service. Dimensional Research found that 72% of consumers view having to explain their problem to multiple people as poor customer service, while Microsoft reports that 72% of consumers expect agents to know their purchase history and previous engagements. LiveAgent is a highly-rated help desk software for SMBs offering a free live chat solution and unlimited ticket history.
