Ban IPs

Specify the visitors' IP addresses in LiveAgent that you wish to ban so annoying visitors won't be able to bother your agents anymore.

Ban IPs

Ban is applied to:

• Chats
• Contact forms
• Calls (call button)
• Suggestions
• Forum posts

Chats
A visitor can see a chat button, but he can not start a chat session with an available agent. A banned visitor can just leave offline message, which will be automatically marked as Spam.

Contact forms
A message added by a banned visitor through a contact form will be automatically marked as Spam.

Calls
Calls through the call contact widget (call button) will be redirected to a voicemail (and marked as Spam) or it'll just end the call - according to your IVR setup.

Suggestions/Forum posts
Banned users are not able to register and contribute to forum/add suggestions from banned IP address.

Ban history - Saved information

• Date of ban (Created)
• Validity (Valid until)
• Banned IP
• Note with reason
• Banned by (Agent name)
• Ticket ID

Ban history

How to add Ban

• When chatting with an annoying visitor
• Add ban in Settings/Protection section in LiveAgent

Adding ban when chatting with a visitor