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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Ban IPs

Specify the visitor’s IP addresses in LiveAgent that you wish to ban so annoying visitors won’t be able to bother your agents anymore.

Ban is applied to:

Chats A visitor can see a chat button, but he can not start a chat session with an available agent. A banned visitor can just leave an offline message, which will be automatically marked as Spam.

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Contact forms A message added by a banned visitor through a contact form will be automatically marked as Spam.

Calls Calls through the call contact widget (call button) will be redirected to a voicemail (and marked as Spam) or it’ll just end the call – according to your IVR setup.

Suggestions/Forum posts Banned users are not able to register and contribute to forum/add suggestions from banned IP address.

Ban history – Saved information

  • Date of the ban (Created)
  • Validity (Valid until)
  • Banned IP
  • Note with reason
  • Banned by (Agent name)
  • Ticket ID

How to add Ban

  • When chatting with an annoying visitor
  • Add ban in Settings/Protection section in LiveAgent

Knowledgebase resources

Learn more details

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