Specify the visitor’s IP addresses in LiveAgent that you wish to ban so annoying visitors won’t be able to bother your agents anymore.
Ban is applied to:
- Chats
- Contact forms
- Calls (call button)
- Suggestions
- Forum posts
Chats A visitor can see a chat button, but he can not start a chat session with an available agent. A banned visitor can just leave an offline message, which will be automatically marked as Spam.
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Contact forms A message added by a banned visitor through a contact form will be automatically marked as Spam.
Calls Calls through the call contact widget (call button) will be redirected to a voicemail (and marked as Spam) or it’ll just end the call – according to your IVR setup.
Suggestions/Forum posts Banned users are not able to register and contribute to forum/add suggestions from banned IP address.
Ban history – Saved information
- Date of the ban (Created)
- Validity (Valid until)
- Banned IP
- Note with reason
- Banned by (Agent name)
- Ticket ID
How to add Ban
- When chatting with an annoying visitor
- Add ban in Settings/Protection section in LiveAgent
