Specify the visitor’s IP addresses in LiveAgent that you wish to ban so annoying visitors won’t be able to bother your agents anymore.
Ban is applied to:
- Chats
- Contact forms
- Calls (call button)
- Suggestions
- Forum posts
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Chats: A visitor can see a chat button, but he can not start a chat session with an available agent. A banned visitor can just leave an offline message, which will be automatically marked as Spam.
Contact forms: A message added by a banned visitor through a contact form will be automatically marked as Spam.
Calls: Calls through the call contact widget (call button) will be redirected to a voicemail (and marked as Spam) or it’ll just end the call – according to your IVR setup.
Suggestions/Forum posts: Banned users are not able to register and contribute to forum/add suggestions from banned IP address.
Ban history – Saved information
- Date of the ban (Created)
- Validity (Valid until)
- Banned IP
- Note with reason
- Banned by (Agent name)
- Ticket ID
How to add Ban
- When chatting with an annoying visitor
- Add ban in Settings/Protection section in LiveAgent
Knowledgebase resources
Advanced Call Routing (Definition, Strategies, Use Cases)
Upgrade your inbound calling and routing processes with Advanced call routing. Automate call distribution based on rules and improve customer experience. Time-based, location-based, simultaneous ringing, and holiday routing are key strategies to consider. Look for a reliable Cloud Communications provider like Global Call Forwarding to implement these features and maximize your system's effectiveness.
Call Masking – What It Is, Benefits & Use Cases
Call masking is a feature that allows businesses to use a selected business number instead of their personal number when making calls. It helps protect privacy, unify business identity, and enhance team collaboration. Popular providers include Nextiva, Dialpad, RingCentral, 8x8, and Cloud talk. (159 characters)
Learn all about LiveAgent with webinars
The text discusses LiveAgent, a customer support software that offers features such as ticketing, live chat, and a call center. It emphasizes the importance of starting with the basics and understanding the key features and settings of the LiveAgent dashboard. The text also highlights the benefits of using help desk ticketing and the streamlined communication transformed into tickets. It mentions the ability to directly contact customers through live chat software and proactive chat invitations. Additionally, it mentions the option to create separated knowledge bases to organize information according to language, product, or brand. The text concludes by highlighting the reliability of LiveAgent and mentioning some well-known companies that use the software.
