Specify the visitor’s IP addresses in LiveAgent that you wish to ban so annoying visitors won’t be able to bother your agents anymore.
ChatsA visitor can see a chat button, but he can not start a chat session with an available agent. A banned visitor can just leave offline message, which will be automatically marked as Spam.
Contact formsA message added by a banned visitor through a contact form will be automatically marked as Spam.
CallsCalls through the call contact widget (call button) will be redirected to a voicemail (and marked as Spam) or it’ll just end the call – according to your IVR setup.
Suggestions/Forum postsBanned users are not able to register and contribute to forum/add suggestions from banned IP address.
Adding ban when chatting with a visitor
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.