Specify the visitor’s IP addresses in LiveAgent that you wish to ban so annoying visitors won’t be able to bother your agents anymore.
Ban is applied to:
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Chats: A visitor can see a chat button, but he can not start a chat session with an available agent. A banned visitor can just leave an offline message, which will be automatically marked as Spam.
Contact forms: A message added by a banned visitor through a contact form will be automatically marked as Spam.
Calls: Calls through the call contact widget (call button) will be redirected to a voicemail (and marked as Spam) or it’ll just end the call – according to your IVR setup.
Suggestions/Forum posts: Banned users are not able to register and contribute to forum/add suggestions from banned IP address.
Ban history – Saved information
- Date of the ban (Created)
- Validity (Valid until)
- Banned IP
- Note with reason
- Banned by (Agent name)
- Ticket ID
How to add Ban
- When chatting with an annoying visitor
- Add ban in Settings/Protection section in LiveAgent
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LiveAgent offers customer service software with customizable ticketing, VoIP systems, and call center software. Its ease of use, reliability, and cost-effectiveness have received high praise. It provides a 14-day free trial, one-on-one demos, and the option to export tickets in HTML or PDF format. Customers praise it for prompt support, categorization of tickets, and ease of use. Overall, it's considered a reliable and cost-effective solution for efficient customer service.
LiveAgent offers customer service software with customizable ticketing, VoIP phone systems, and inbound call center features. It has a 14-day free trial, praised for its ease of use and cost-effectiveness, with pricing starting at $9/month/agent. It also allows for the easy transfer of ticket lists, knowledge bases, and live chats, and provides options to export tickets in HTML or PDF format for easy printing, sharing, or saving. LiveAgent is commended for prompt support, categorization of tickets, chat options, and overall improvement in customer service.
SIP is a signaling protocol used to initiate IP communication sessions. It helps locate the other user and agree on codecs for encoding and decoding media. SIP has a significant impact on customer support, enabling cost-effective solutions and advanced features like video conferencing.