Specify the visitor’s IP addresses in LiveAgent that you wish to ban so annoying visitors won’t be able to bother your agents anymore.
Chats A visitor can see a chat button, but he can not start a chat session with an available agent. A banned visitor can just leave an offline message, which will be automatically marked as Spam.
Contact forms A message added by a banned visitor through a contact form will be automatically marked as Spam.
Calls Calls through the call contact widget (call button) will be redirected to a voicemail (and marked as Spam) or it’ll just end the call – according to your IVR setup.
Suggestions/Forum posts Banned users are not able to register and contribute to forum/add suggestions from banned IP address.
Adding a ban when chatting with a visitor
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