Overloaded with emails?

Is your inbox constantly cluttered? Is it hard to manage and prioritize customer queries? Do you have a hard time collaborating with your team? If you answered yes, it might be the right time to invest in an email management software.

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What is an email management software?

An email management software is a service that companies utilize to manage large amounts of inbound emails. This type of software makes use of a ticketing system that assigns reference numbers, or ticket ID’s to email queries. 

Who can benefit from using it?

Using a customer service email software can be a huge benefit  to anyone who answers customer queries.  Whether you’re a one man team or a large business, an email management solution is a must have. Why? Plenty of studies confirmed that utilizing an email support software increases productivity, decreases stress levels, and ultimately saves time and money.

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Key benefits of using an email management app

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Everything is centralized in one place

All tickets are centralized in one universal inbox. Easily answer tickets from multiple communication channels right from your dashboard.

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Helps prioritize workflow

Let the software do the work for you. Automatically assign ticket priorities according to SLA’s, time rules, or according to keywords used.

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Fosters collaboration in teams

Multiple people can work on the same issue without erasing each other’s progress. Easily continue where a colleague left off without missing a beat.

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Increases return on investment

For every $1 you invest in customer experience through help desks and similar platforms, you can reap a return on investment of $3.

What features should it have?

Wondering how to pick the right team email management software? The best email management tool should include the following features:

Email management software Ticketing system

Email management softwareReporting and analytics

Email management software Automation

Email management software Gamification features

Email management softwareMultiple communication channel integrations

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Advanced ticketing system

An advanced email management software makes use of a universal inbox and a hybrid ticket stream. The universal inbox enables you to organize, transfer, and resolve customer queries from the centralized dashboard. The hybrid ticket stream enables you to follow your customer’s problem resolution journey through different channels while staying in the same hybrid ticket stream. 

Create comprehensive reports

The best email management system will empower you to create comprehensive reports with powerful analytics features. Find out how you are doing in terms of customer support, where you can improve, and where you are excelling.

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“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

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Omni-channel support

Why monitor multiple social accounts and devices if you don’t need to? The best team email management tool will enable you to streamline all communication channels into your universal inbox –whether its live chat queries, social media messages or phone calls.

Automate tasks to save time

The best email support software will enable you to automate mundane tasks. Make use of canned messages, automatic ticket routing, time rules, or SLA rules.

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gamification

Making customer support fun

Advanced email management solutions should enable you to acknowledge your team’s hard work through gamification. Gamification features enable you to hand out badges, levels, and rewards to your agents. Increase healthy competition amongst teams and individuals and in turn, improve productivity levels.

You Will Be in Good Hands!​

Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? You guessed right… LiveAgent!

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