Overloaded with emails?
Is your inbox constantly cluttered? Is it hard to manage and prioritize customer queries? Do you have a hard time collaborating with your team? If you answered yes, it might be the right time to invest in an email management software.
What is an email management software?
An email management software is a service that companies utilize to manage large amounts of inbound emails. This type of software makes use of a ticketing system that assigns reference numbers, or ticket ID's to email queries.
Who can benefit from using it?
Using a customer service email software can be a huge benefit to anyone who answers customer queries. Whether you're a one man team or a large business, an email management solution is a must have. Why? Plenty of studies confirmed that utilizing an email support software increases productivity, decreases stress levels, and ultimately saves time and money.
Key benefits of using an email management app
Everything is centralized in one place
All tickets are centralized in one universal inbox. Easily answer tickets from multiple communication channels right from your dashboard.
Helps prioritize workflow
Let the software do the work for you. Automatically assign ticket priorities according to SLA's, time rules, or according to keywords used.
Fosters collaboration in teams
Multiple people can work on the same issue without erasing each other's progress. Easily continue where a colleague left off without missing a beat.
Increases return on investment
For every $1 you invest in customer experience through help desks and similar platforms, you can reap a return on investment of $3.
What features should it have?
Wondering how to pick the right team email management software? The best email management tool should include the following features:
Reporting and analytics
Multiple communication channel integrations
Advanced ticketing system
An advanced email management software makes use of a universal inbox and a hybrid ticket stream. The universal inbox enables you to organize, transfer, and resolve customer queries from the centralized dashboard. The hybrid ticket stream enables you to follow your customer's problem resolution journey through different channels while staying in the same hybrid ticket stream.
Create comprehensive reports
The best email management system will empower you to create comprehensive reports with powerful analytics features. Find out how you are doing in terms of customer support, where you can improve, and where you are excelling.
Why monitor multiple social accounts and devices if you don't need to? The best team email management tool will enable you to streamline all communication channels into your universal inbox --whether its live chat queries, social media messages or phone calls.
Making customer support fun
Advanced email management solutions should enable you to acknowledge your team's hard work through gamification. Gamification features enable you to hand out badges, levels, and rewards to your agents. Increase healthy competition amongst teams and individuals and in turn, improve productivity levels.
Let us do the heavy lifting for you
We're the OG's of the email management software solutions. We've been helping businesses grow and provide impeccable customer service since 2004. Try LiveAgent's email management solution today. After all, over 30,000 businesses can't be wrong. Check out our reviews and testimonials below.
I find the organizational tools the best thing about Live-agent. I started with an Outlook based system and searching for emails even a week old was a test in agony. With Live-Agent the ability to auto organizes our emails, with tags, persons, folders, custom filters, timed coloring, etc has made dealing with emails so much easier. I rarely have to search for more than a min to find what I want. Robert
LiveAgent is an excellent product. It’s easy to use service has really made it so much easier to train new and even existing staff (as needed) within Support to be able to answer Support Tickets or LiveChat.
We have really enjoyed the easy-to-use functionalities as everything is within the product and it doesn’t take long to find anything at all. The helpful guide you receive in the beginning really takes a lot of guess work out of looking for things. April
When I first subscribed to LiveAgent in 2018 I thought it was good. But it wasn’t till I started using it that I found it to be perfect – and continues to grow to this day. For example, ever wanted to have customers connect to you via a call centre (in other words, have them automatically queued?). Not only can you do that, but you can do it all within LiveAgent. Astonishing stuff. Quentin
Our office has been using Live Agent for the past several years, and the chat/message functionality has proven invaluable in helping our team provide excellent customer service. Easy to use and simple to learn, Live Agent has proven to be a blessing for our company, and the instant chat option is a powerhouse in generating new accounts. Being able to answer questions, and provide sample reports through the chat file upload feature, is priceless. Douglas
Overall Live agent has made our office more productive and has allowed us to better track current and past events. In using Live-Agent in day to day use the auto-tagging, rules, colourization of emails, and search functionsm make dealing with problems and solutions so much faster. We better understand and find what we want and better know who to bring into client issues. When I started we have 5 employees and all used outlook. The about of control and organization Live-Agent allows has put us lightyears ahead. Robert
I love Live Agent. The Features are great, has a clean design without all the fat just lean and mean. Super good team always upgrading and updating an already awesome tool. Customers are able to connect to chat with us quickly and receive help or ask us question – great integrations Knowledgebase and more get this Tool and thank me later. Larry
Excellent Experience Overall – I Recommend LiveAgent. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items. Jacob