Mass actions

Select multiple tickets at once and run mass actions to save time. With this feature, you can resolve, transfer, or delete multiple tickets by two clicks.

Possible actions

  • Transfer ticket
  • Resolve ticket
  • Add note
  • Delete ticket
  • Change ticket priority
  • Change SLA level
  • Mark as spam
  • Mark as not spam
  • Purge ticket
  • Send answer
  • Change ticket subject
  • Call URL
  • Postpone ticket
  • Add tag
  • Remove tag
  • Send e-mail to
Mass actions

Example

You received several spam emails. Select them all and mark them as spam by just two clicks.

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