Mass Actions

Select multiple tickets at once and run mass actions to save time. With this feature, you can resolve, transfer, or delete multiple tickets by two clicks.

Possible actions

• Transfer ticket
• Resolve ticket
• Add note
• Delete ticket
• Change ticket priority
• Change SLA level
• Mark as spam
• Mark as not spam
• Purge ticket
• Send answer
• Change ticket subject
• Call URL
• Postpone ticket
• Add tag
• Remove tag
• Send e-mail to

Mass actions

ExampleYou received several spam emails. Select them all and mark them as spam by just two clicks.