Mass actions

Mass actions come as a standard feature in most software solutions everywhere, regardless of its specialty. These actions can save you a lot of time since you don’t have to go through the hassle of taking care of each and every item on the dashboard separately. That would be very time-consuming.

LiveAgent is not an exception and that’s why it supports mass actions of many kinds. Select multiple tickets at once and run mass actions to save time. With this feature, you can resolve, transfer, or delete multiple tickets by two clicks.

Possible actions

• Transfer ticket
• Resolve ticket
• Add note
• Delete ticket
• Change ticket priority
• Change SLA level
• Mark as spam
• Mark as not spam
• Purge ticket
• Send answer
• Change ticket subject
• Call URL
• Postpone ticket
• Add tag
• Remove tag
• Send e-mail to

Example

You received several spam emails. Select them all and mark them as spam by just two clicks.