Free Trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Mass actions

Mass actions come as a standard feature in most software solutions everywhere, regardless of its specialty. These actions can save you a lot of time since you don’t have to go through the hassle of taking care of each and every item on the dashboard separately. That would be very time-consuming.

LiveAgent is not an exception and that’s why it supports mass actions of many kinds. Select multiple tickets at once and run mass actions to save time. With this feature, you can resolve, transfer, or delete multiple tickets by two clicks.

Possible actions

  • Transfer ticket
  • Resolve ticket
  • Add note
  • Delete ticket
  • Change ticket priority
  • Change SLA level
  • Mark as spam
  • Mark as not spam
  • Purge ticket
  • Send answer
  • Change ticket subject
  • Call URL
  • Postpone ticket
  • Add tag
  • Remove tag
  • Send e-mail to

Example

You received several spam emails. Select them all and mark them as spam by just two clicks.

Tired of repetitive tasks?

Use our mass actions feature to resolve multiple tickets at once, add tags, request follow-ups, and more. Try it today. No credit card required.

Start free 14-day trial

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

×

Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo