Sometimes you might need to notify a third party system about a new ticket or an important change to a ticket (for example a new answer in the ticket). Targets are similar to conditions.
Based on conditions you can execute multiple tasks either directly in LiveAgent by executing rules or in third party applications through API.
Target is an important element that allows you to measure whether the planned result has been achieved.
Goals allow you to assess whether the company has been successful in a specific area. Goals should be measurable, then you can get a quantitative analysis of your progress.
You can use goals in LiveAgent. It allows you to assess whether the company has achieved the expected results.
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