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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Target

What is a target?

Sometimes you might need to notify a third party system about a new ticket or an important change to a ticket (for example a new answer in the ticket). Targets are similar to conditions.

Based on conditions you can execute multiple tasks either directly in LiveAgent by executing rules or in third party applications through API.

FAQ

How is the term target defined?

Target is an important element that allows you to measure whether the planned result has been achieved.

 

What are the advantages of using targets?

Goals allow you to assess whether the company has been successful in a specific area. Goals should be measurable, then you can get a quantitative analysis of your progress. 

 

Can you use targets in LiveAgent?

You can use goals in LiveAgent. It allows you to assess whether the company has achieved the expected results.

 

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