Ticketing system features
LiveAgent's ticketing system brings together essential ticketing feature elements such as mass actions, audit logs, and integrated communication channels, which...
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What is a target?
Targets in LiveAgent measure success by executing tasks based on conditions within the platform or through APIs. They help set measurable goals to assess company progress and success, supporting effective customer service strategies.
Sometimes you might need to notify a third party system about a new ticket or an important change to a ticket (for example a new answer in the ticket). Targets are similar to conditions.
Based on conditions you can execute multiple tasks either directly in LiveAgent by executing rules or in third party applications through API.
How Targets Work
Targets function as a mechanism to measure success and automate responses within your customer service operations. They allow you to:
- Set Measurable Goals: Define specific, quantifiable objectives for your customer service team
- Execute Automated Tasks: Trigger actions based on specific conditions occurring in your system
- Integrate with Third-Party Systems: Use APIs to notify external applications about ticket changes and updates
- Track Progress: Monitor whether your company has achieved expected results in specific areas
