What is a target?
Sometimes you might need to notify a third party system about a new ticket or an important change to a ticket (for example a new answer in the ticket). Targets are similar to conditions.
Based on conditions you can execute multiple tasks either directly in LiveAgent by executing rules or in third party applications through API.
Frequently Asked Questions
How is the term target defined?
Target is an important element that allows you to measure whether the planned result has been achieved.
What are the advantages of using targets?
Goals allow you to assess whether the company has been successful in a specific area. Goals should be measurable, then you can get a quantitative analysis of your progress.
Can you use targets in LiveAgent?
You can use goals in LiveAgent. It allows you to assess whether the company has achieved the expected results.
Targets allow you to measure whether planned results have been achieved. Setting measurable goals helps assess company success and progress. LiveAgent allows you to use targets for this purpose.
LiveAgent introduces an AI-powered feature for email ticketing. It saves time, improves response accuracy, and provides personalized support.
Live chat software like LiveAgent offers advanced chat tools and personalized support to improve customer engagement and satisfaction. It helps businesses capture leads and provide efficient customer support for better sales and retention.
LiveAgent offers various communication channels such as chat, calls, video calls, contact forms, forum, feedbacks, Twitter, Gmail, Facebook, Viber, Whatsapp, and Slack. Users are encouraged to try all channels.
LiveAgent is a business intelligence tool that displays data from multiple sources for analysis and tracking of trends. It also offers live support and customizable features, improving customer experience.