Targets in LiveAgent measure success by executing tasks based on conditions within the platform or through APIs. They help set measurable goals to assess company progress and success.
Targets in LiveAgent measure success by executing tasks based on conditions within the platform or through APIs. They help set measurable goals to assess company progress and success, supporting effective customer service strategies.
Sometimes you might need to notify a third party system about a new ticket or an important change to a ticket (for example a new answer in the ticket). Targets are similar to conditions.
Based on conditions you can execute multiple tasks either directly in LiveAgent by executing rules or in third party applications through API.
Targets function as a mechanism to measure success and automate responses within your customer service operations. They allow you to:
Set and achieve customer service targets with LiveAgent's goal tracking and performance monitoring. Stay on target every time.
Track website visitors in real-time with LiveAgent's Online Visitors feature. View visitor activities, locations, and referrers to enhance customer support and ...
Explore LiveAgent's agent interface for streamlined customer service management with features like ticket handling, reporting, and more!
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