Target

What is a target?

Sometimes you might need to notify a third party system about a new ticket or an important change to a ticket (for example a new answer in the ticket). Targets are similar to conditions.

Based on conditions you can execute multiple tasks either directly in LiveAgent by executing rules or in third party applications through API.

Frequently asked questions

How is the term target defined?

Target is an important element that allows you to measure whether the planned result has been achieved.

What are the advantages of using targets?

Goals allow you to assess whether the company has been successful in a specific area. Goals should be measurable, then you can get a quantitative analysis of your progress. 

Can you use targets in LiveAgent?

You can use goals in LiveAgent. It allows you to assess whether the company has achieved the expected results.

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Expert note

Targets allow you to measure whether planned results have been achieved. Setting measurable goals helps assess company success and progress. LiveAgent allows you to use targets for this purpose.

Andrej Saxon
Andrej Saxon
Sales manager
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Customer service survey

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