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  1. Glossary
  2. Target

Target

Targets in LiveAgent measure success by executing tasks based on conditions within the platform or through APIs. They help set measurable goals to assess company progress and success, supporting effective customer service strategies.

Target

What is a target?

Sometimes you might need to notify a third party system about a new ticket or an important change to a ticket (for example a new answer in the ticket). Targets are similar to conditions.

Based on conditions you can execute multiple tasks either directly in LiveAgent by executing rules or in third party applications through API.

Frequently Asked Questions

  • How is the term target defined?

    Target is an important element that allows you to measure whether the planned result has been achieved.

  • What are the advantages of using targets?

    Goals allow you to assess whether the company has been successful in a specific area. Goals should be measurable, then you can get a quantitative analysis of your progress. 

  • Can you use targets in LiveAgent?

    You can use goals in LiveAgent. It allows you to assess whether the company has achieved the expected results.

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After learning about targets in customer support, you might find it beneficial to explore how to address common queries with our frequently asked questions. This knowledge will help you understand the basics and streamline your support process. If you're looking for ways to improve customer service, our article on new analytics reports offers valuable insights into enhancing your service efficiency. Additionally, discovering how customer satisfaction is measured can give you a deeper understanding of your clients' experiences and expectations. Lastly, consider reading about the feedback & suggestions feature to learn how to gather and utilize customer input effectively.

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