Target (Explained)

What is a target?

Sometimes you might need to notify a third party system about a new ticket or an important change to a ticket (for example a new answer in the ticket). Targets are similar to conditions.

Based on conditions you can execute multiple tasks either directly in LiveAgent by executing rules or in third party applications through API.

Frequently Asked Questions

How is the term target defined?
Target is an important element that allows you to measure whether the planned result has been achieved.
What are the advantages of using targets?
Goals allow you to assess whether the company has been successful in a specific area. Goals should be measurable, then you can get a quantitative analysis of your progress.
Can you use targets in LiveAgent?
You can use goals in LiveAgent. It allows you to assess whether the company has achieved the expected results.

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Attended transfer

Sometimes an agent can't pick up the call. In LiveAgent, the call will be then transferred to a second available agent. That calls an attended transfer.

Discover the importance of customer service goals for your business' success, and explore real examples of effective implementation strategies.

10 Customer service goals and objectives to focus on in 2024 (+examples)

To improve customer service, businesses need to innovate, prioritize transparency in client data, and foster a culture of collaboration and creativity. Setting clear, time-oriented goals can boost productivity and drive success. Examples, like Amazon and Apple, demonstrate effective implementation of customer service goals.