What are extensions?

Tools that help in the improving the functions of your help desk are called extensions, so called plugins in LiveAgent. 

Frequently asked questions

What are extensions?

Extensions are small programs that support your helpdesk activities. They enable users to adjust the functionality and behavior of the program to the individual needs of the user. They are based on HTML, JavaScript and CSS. Extensions should only serve one narrowly defined purpose.

How to use extensions?

To use an extension, you must install and manage it properly. Sometimes you need certain permissions or data when adding them to a program. Extensions allow for additional actions that the program itself cannot provide.


Does LiveAgent offer extensions?

LiveAgent offers various extensions. Depending on what you need, you can buy individual elements for an additional fee. By adding them to the standard support software model, you can get more options and functionality for your customer support team and customers.

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