Extensions
What are Extensions?
Tools that help in the improving the functions of your help desk are called extensions, so called plugins in LiveAgent.
A
- Account Administrator
- Activity Log
- Add Tab
- Add-on
- Advocacy
- Agent
- Agent Alias
- Agent Collision
- Agent Group
- Agent Interface
- Agent Panel
- Agent Reply Template
- Agent Role
- Agent Signature
- Agent Ticket Scope
- AJAX
- Analytics
- API
- Archiving
- Assign Ticket
- Assignee
- Assignee Stations
- Assuming a User
- Attended Transfer
- Audit Log
- Automations
- Average Handle Time (AHT)
B
C
- Call Center App
- Call Center Software
- Canned Response
- Category
- Channels
- Chat Button
- Chat Client
- Chat Service
- Chat Software
- Chat Support
- Chat Ticketing
- Chat Tool
- Chat-only Agent
- Chatting Apps
- Churn
- Closed Ticket
- Code of Practice
- Collaborators
- Comment
- Community
- Community Forum
- Company
- Competitive Advantage
- Complaints
- Compliments
- Condition
- Contact
- Contact Center Software
- Contextual Help
- Conversation
- CRM
- CRM Services
- CRM Software
- CRM System
- CRON Job
- Current User
- Custom Agent Roles
- Custom Fields
- Custom Status
- Custom Ticket Fields
- Customer
- Customer Care
- Customer Centric
- Customer Contact Software
- Customer Database
- Customer Delight
- Customer Driven Marketing Strategy
- Customer Effort Score (CES)
- Customer Experience
- Customer Form
- Customer Information
- Customer Insights
- Customer Interaction
- Customer Lists
- Customer Portal
- Customer Relations
- Customer Relationship
- Customer Relationship Management (CRM)
- Customer Representative
- Customer Satisfaction
- Customer Satisfaction Rating
- Customer Satisfaction Score
- Customer Satisfaction Survey
- Customer Service
- Customer Service Center
- Customer Service Companies
- Customer Service Consultant
- Customer Service Email
- Customer Service Experience
- Customer Service Management
- Customer Service Manager
- Customer Service Philosophy
- Customer Service Reviews
- Customer Service Satisfaction
- Customer Service Skills
- Customer Service Software
- Customer Service Supervisor
- Customer Service Survey
- Customer Service Tools
- Customer Service Training
- Customer Service Videos
- Customer Support
- Customer Tracking Software
E
F
H
I
L
M
O
P
Q
R
S
- SAML
- Sandbox
- Satisfaction Prediction Scores
- Scenario Automation
- Schedule
- Security Policy
- Self Service
- Service Desk
- Service Desk Manager
- Service Management Software
- Service software
- Shared Organization
- Single Sign-On
- SLA
- SLA Violation
- Smart Rules
- Social Support
- Software Agent
- Software Support
- Split Ticket
- Staff Agent
- Subdomain
- Supervisor
- Support Address
- Support Channel
- Support Portal
- Support Request
- Support Ticket
- Suspend a User
- Suspended Ticket
T
- Tags
- Talk
- Target
- Team Leader
- Technical support
- Tel Link protocol
- Temporary Agent
- Ticket Backlog
- Ticket Deflection
- Ticket Detail
- Ticket Field
- Ticket Form
- Ticket ID
- Ticket Lifecycle
- Ticket Management
- Ticket Management System
- Ticket Priority
- Ticket Property
- Ticket Sharing
- Ticket Status
- Ticket System
- Ticket Thread
- Ticket Watcher
- Ticketing
- Ticketing Software
- Ticketing System
- Tickets View
- Time Rules
- Time-based Events
- Touchpoints
- Training
- Transfer Ticket
- Triggers
- Trouble Ticket
- Troubleshooting
- Twitter Ticketing
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