What are extensions?
Tools that help in the improving the functions of your help desk are called extensions, so called plugins in LiveAgent.
Frequently asked questions
What are extensions?
Extensions are small programs that support your helpdesk activities. They enable users to adjust the functionality and behavior of the program to the individual needs of the user. They are based on HTML, JavaScript and CSS. Extensions should only serve one narrowly defined purpose.
How to use extensions?
To use an extension, you must install and manage it properly. Sometimes you need certain permissions or data when adding them to a program. Extensions allow for additional actions that the program itself cannot provide.
Does LiveAgent offer extensions?
LiveAgent offers various extensions. Depending on what you need, you can buy individual elements for an additional fee. By adding them to the standard support software model, you can get more options and functionality for your customer support team and customers.
Expert note
Extensions are a game-changer in the customer support world. They offer flexibility, functionality and increased efficiency, allowing businesses to provide a superior level of service to their customers.
Looking for an Extend alternative?
LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits.
Help desk software is an effective management tool that focuses on serving customers and end-users by providing information, support, and assistance. With the right software, faster and more personalized responses can be delivered, while self-service options empower customers to resolve issues independently. Help desks can eliminate problems such as lost or unanswered tickets, delayed responses, and lack of responsibility. The use of help desk support can improve customer satisfaction, engagement, retention, and sales, as well as improve agent productivity and reduce stress and burnout. LiveAgent offers a free and easy-to-use helpdesk portal that can be customized to fit a company's needs.
The article covers the importance of omnichannel customer service in the retail industry as customers interact with businesses through multiple channels. Providing consistency across all channels can lead to higher customer retention and revenue. There is also a discussion on user-generated content and content planning for effective marketing strategies. Dynamic content that changes based on viewer preferences improves customer browsing experiences. Training opportunities for support agents are essential for achieving an omnichannel strategy that meets customer expectations.
Companies that prioritize customer service should have helpdesk support to easily communicate with customers about technical problems and questions. However, if a company does not engage in activities that require help desk support, there is no need to introduce it. LiveAgent offers helpdesk software for businesses of all sizes.
