What are extensions?
Tools that help in the improving the functions of your help desk are called extensions, so called plugins in LiveAgent.
Frequently Asked Questions
What are extensions?
Extensions are small programs that support your helpdesk activities. They enable users to adjust the functionality and behavior of the program to the individual needs of the user. They are based on HTML, JavaScript and CSS. Extensions should only serve one narrowly defined purpose.
How to use extensions?
To use an extension, you must install and manage it properly. Sometimes you need certain permissions or data when adding them to a program. Extensions allow for additional actions that the program itself cannot provide.
Does LiveAgent offer extensions?
LiveAgent offers various extensions. Depending on what you need, you can buy individual elements for an additional fee. By adding them to the standard support software model, you can get more options and functionality for your customer support team and customers.
Expert note
Extensions are a game-changer in the customer support world. They offer flexibility, functionality and increased efficiency, allowing businesses to provide a superior level of service to their customers.
LiveAgent Help is a customer support software trusted by many companies, including NASCAR, USC, Forbes, and Slido. The software offers features like automated ticket routing and a knowledge base for the travel industry. It also has a native live chat and virtual call center with attended call transfers, ACD, and unlimited call recordings. LiveAgent offers personalized demo calls to help businesses achieve their goals through customer support. The software simplifies workflow and customer satisfaction by consolidating messages from different platforms into a single inbox.
LiveAgent offers customer service software with features like live chat, ticketing, and call center compliance. It emphasizes personalized experiences and integrations to enhance communication and support. Investing in ticketing software is crucial for businesses to prevent ticket resolution delays and high turnover of customer service representatives. Live support, enabled by LiveAgent, enhances customer experience, trust, and conversions.
LiveAgent is a comprehensive customer service solution, offering ticket management, CRM, and social media integration all in one platform. It emphasizes the importance of personalized experiences, call center compliance, and knowledge base resources for improved customer engagement. The customizable ticket fields enhance communication and satisfaction.
