New Analytics Reports in LiveAgent (Announcement)

We prepared new analytics reports. You can check how it look like.

And we already test them on our support. Thanks to LiveAgent we can handle more support requests than ever without the need to extend number of support agents. In the chart you can see the growing volume of chats, email answers and calls over time. Our support team does great job!

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Andrej Csizmadia

Andy is a translation manager at LiveAgent. He is responsible for a team of 20 translators, reviewing content suggestions and setting up processes. In his free time he likes to go to gym, and is also passionate about gaming and cooking. Recently he started his own YouTube channel, Cooking with A.

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Analytics overview

LiveAgent is a customer support software with ticketing, live chat, and call center features. It emphasizes understanding key features and settings, using help desk ticketing, and organizing information with separated knowledge bases. It is reliable and used by well-known companies.

Reports

LiveAgent offers customizable email notifications and extensive reporting, including analytics overview and agent metrics. It provides valuable insights for improving customer support and making strategic decisions.

Call Center Compliance

LiveAgent's customer service call center software emphasizes personalized experiences and offers integrations to improve communication and support. It highlights the importance of call center compliance, security, and PCI-DSS standards to protect customer data and avoid reputation damage or fines.

Live customer service

With LiveAgent, businesses can provide efficient customer support across all communication channels, resulting in higher satisfaction and retention.

New analytics reports

Try all communication channels while your LiveAgent is ready.