We prepared new analytics reports. You can check how it look like.
And we already test them on our support. Thanks to LiveAgent we can handle more support requests than ever without the need to extend number of support agents. In the chart you can see the growing volume of chats, email answers and calls over time. Our support team does great job!
LiveAgent is a customer support software with ticketing, live chat, and call center features. It emphasizes understanding key features and settings, using help desk ticketing, and organizing information with separated knowledge bases. It is reliable and used by well-known companies.
LiveAgent offers customizable email notifications and extensive reporting, including analytics overview and agent metrics. It provides valuable insights for improving customer support and making strategic decisions.
LiveAgent's customer service call center software emphasizes personalized experiences and offers integrations to improve communication and support. It highlights the importance of call center compliance, security, and PCI-DSS standards to protect customer data and avoid reputation damage or fines.
With LiveAgent, businesses can provide efficient customer support across all communication channels, resulting in higher satisfaction and retention.