New analytics reports

LiveAgent introduces new analytics reports, enabling businesses to manage increased support requests without expanding their team. These reports track chat, email, and call volumes over time, enhancing efficiency and customer service capabilities.

Published on December 20, 2012 by Daniel Pison. Last modified on January 4, 2022 at 2:25 pm.

We prepared new analytics reports. You can check how it look like.

And we already test them on our support. Thanks to LiveAgent we can handle more support requests than ever without the need to extend number of support agents. In the chart you can see the growing volume of chats, email answers and calls over time. Our support team does great job!

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Daniel Pison

Daniel is responsible for the marketing and communication strategy at LiveAgent. He is a member of the inner product circle and company topmanagement. During his previous professional career, he held various managerial positions in the field of marketing and client communication. Daniel is one of the experts on AI and its integration into the customer service environment.

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