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![12 key help desk metrics, KPIs, and how to calculate them]()
12 key help desk metrics, KPIs, and how to calculate them
Have you ever wondered how many inquiries your help desk receives per day? How long it takes for your team… Learn More
![Learn how to improve your business with Salesflare integration for LiveAgent]()
Learn how to improve your business with Salesflare integration for LiveAgent
When regular task management fails, the problems keep shoving up while none of them get solved. Every department suffers as… Learn More
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How to use live events to enhance customer service
Despite most of us spending our days glued to phones, tablets and PCs, many people are still curiously excited by… Learn More
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Why your business needs a customer portal
Continuously improving your customer service isn’t always easy. The fact that for 90% of customers, customer service is a defining… Learn More
![Oops, I don’t know: How to respond to a customer’s question when you don’t know the answer]()
Oops, I don’t know: How to respond to a customer’s question when you don’t know the answer
Customers can be curious sometimes. Find out about the best ways to respond when a customer surprises you with a… Learn More
![We are on iOS]()
We are on iOS
LiveAgent is now on iOS. Install your version today. Compatible with iPhone, iPad, and iPod touch. Get push notifications, chat… Learn More
![New analytics reports]()
New analytics reports
Thanks to LiveAgent we can handle more support requests than ever without the need to extend number of support agents.… Learn More
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