Nowadays it’s normal to have and use at least one software in a company, right? A couple of years ago, this wasn’t so obvious; now it is mandatory. Even in the past, companies that had powerful software took it as a competitive advantage; today, it’s no longer an advantage; it is a necessity. Moreover, integrating … Read More
With customer expectations rising constantly, every support specialist should be ready to work on their knowledge & skills. One of the most effective ways to do so is to stay up to date with dedicated resources. No matter if you’ve been working as a customer service rep for a very long time, or you’ve just … Read More
Focusing on your customers’ experience is the best way to gain and retain customers. This article lays out how to make sure your services are in perpetual demand.
Learn how to increase productivity within your sales team. 10 management tips to make your sales team work easier and more efficient. Read them now.
If you want to take your business to the next level, read our perfect complete guide to an effective customer onboarding program and follow our steps.
Cold emails are still the best way to generate leads. And in the wise words of Guns N’ Roses, “All we need is just a little patience.” You’ll just have to wait and see if your efforts are having an impact.MarketingSherpa’s findings agree: How to Use Cold Email for Lead Generation You’ve Got to Give to … Read More
Integration of digital media and technologies increased the contribution of digital marketing. Find out what marketing trends worked best in 2018.
Great way to gather feedback is with a CSAT (customer satisfaction) survey. These surveys are simple, low-cost, quick and actionable. Read more in the article.
Social media is an endless resource of valuable data that can help your brand stand out. Keeping your social data coming is crucial to keep your brand “alive” and relevant. Outdated social data is the reason why 75% of all customer relationship management projects fail, claims Meta Group. Obviously, it’s something that shouldn’t be disregarded by … Read More
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