If you’ve ever worked in customer service, you know that it’s hardly a walk in the park. You learn a lot about human nature and you’re faced with a wide range of challenges. Conflicts are almost an inevitability, regardless of the industry.
Are you aware of all the comments about your business on social media? Probably not – but you should be, as unattended customer support requests on social media can easily escalate to larger issues. Even if you reply to every comment or direct message mentioning your brand, you need to realize that there is much … Read More
Customer service mistakes are inevitable. In fact, poor customer service costs companies about $62 billion each year. No business can afford to underestimate the power of bad service, especially in a saturated market – and real estate agencies are no different.
Your business needs to listen to what your customers have to say on social media. Why?
Forrester research: 77% of american adult internet users say they value their time. Companies that continuously strive to improve their real-time customer service are bring in 5. 7x more revenue than those who don’t. Live chat has created a benchmark for user experience.
Shopping is not a straightforward process anymore. In fact, customers use multiple channels to research products, compare alternatives, make purchases, and, seek assistance.
Call centers are an essential component of customer service teams, so they should be routinely evaluated for quality assurance.
Contrary to rumors, email is still not dead and continues to be the preferred method of communication for customer retention (inbound methodology) and acquisition (cold emails). While marketers may credit their email copy or marketing style for the campaign success, what helped was the excellent customer experience created from the emails. This article will educate about the different ways to create the best customer experience using emails.
As technology advances, companies are continuing to experiment with emerging communication and customer service channels. There’s nothing wrong with that apart from the fact that they seem to be neglecting more traditional means of contact in the process. Here’s the thing, though; phone calls are not a thing of the past yet.
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