Support

One of the most popular ways to market digitally is via emails. They have grown over the years to help businesses get the right leads and communicate well online.

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Video is proving to be a surprising tool to help companies expand and unleash the advantages of customer satisfaction, while also mitigating risks to engagement and overall approval.  Powerful video creation tools now live on nearly every device we touch, especially the desktops, laptops, and phones your company provides to customer service and sales teams. … Read More

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Omnichannel support and email marketing can stand on their own. Find out how you can bring these channels together to strengthen your customer support.

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What should you require from a customer support tool? Bearing in mind the number of various customer support tools available on the market, it should come as no surprise that one can feel a bit lost when it comes to making the final decision about purchasing them. Thankfully, there is one characteristic that can serve … Read More

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Customers want to be empowered to find the answers to their problems independently, and only want to use the help of technical support representatives as a last resort. Generations that are the most active across various markets (millennials, Gen Z) are highly independent, tech-savvy, digital natives. Therefore, navigating the web to find answers is no … Read More

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Without customers, your business doesn’t exist. It is a commonly known truth that your whole business plan should be focused on providing your clients with the best quality possible and exceeding their expectations. Nowadays, the customer experience consists not only of your product or service, but also of the way your customer feels treated. That … Read More

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It was four years ago when 63% of customers surveyed in the Forrester study indicated that they would like to be able to change the communication channel with a brand without describing their issue again (Forrester).  We can only guess that in 2020 this number is even higher. Your customers expect you to be available … Read More

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Traditionally, customer service teams have been viewed as a cost center. A necessary evil needed to handle the inevitable complaints you’ll receive.

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Remote work is on the rise. Employees are becoming more and more interested in this work arrangement and businesses are buying into it. Remote work is no longer perceived as a fad or scam — on the contrary, research suggests that remote work is beneficial for all parties involved.  A new study by Pennsylvania State … Read More

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