Read our articles about Support.
It comes as no surprise that live chats are one of the best ways to handle customer support and push your prospects down the sales funnel. SaaS is a specific industry where on a website, you’re far more likely to find a live chat button than a phone number. But what if you’re not a … Read More
Did you know that 75% of consumers are more likely to purchase from a brand that offers product information in their native language? Therefore, if you’re planning to consistently deliver an exceptional customer experience (CX) and expect to increase customer loyalty, you need to know how to implement multilingual customer support. Not particularly sure where … Read More
“Customer is the God” is true for all sorts of businesses. And in the current time, when the competition in every field is so high, the quote is the first and the last thing businesses should think and act upon. No matter what sort of business you are running, taking care of your customers is … Read More
The online shopping experience seems straightforward enough. People browse the inventories of online stores and add interesting finds to their cart. They pay at checkout, then wait for the order to arrive. Of course, as anyone who has ever shopped online can confirm, it is not always that simple. People may come across unusual situations, … Read More
Customer service is the backbone of the logistics industry, as the clients’ experiences determine if companies have a good reputation in the market. We’ve collected a few tips on how to make sure your customers have a smooth experience when working with you.
When it comes to B2C communication, the prevailing attitude is that companies are the one doing the talking, while customers only speak with their wallets. However, this attitude has come under attack recently from both sides of the fence.
There is nothing that can impact a brand’s reputation as badly as poor customer service. Whether it is about lodging your issue several times or having to talk to multiple agents on the same issue or an incompetent bot giving irrelevant answers – poor customer service can be extremely frustrating. Keeping your customers happy is … Read More
Intuitively, many of us know that providing a better customer experience is valuable for our business. Loyal customers return to buy from us again or are simply more interested in our brand’s offerings than those of our competitors
Let’s face it, working as a customer service agent has never been an easy job, but the current requirements for customer service jobs have gone through the roof. Customer behavior is changing, consumers expect a higher quality of service and faster responses, and competition on the labor market is fierce. Sounds pretty challenging, right?
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.