Effective customer engagement strategies to improve retention
How do you ensure your customers maintain loyal to your brand? The answer lies in utilizing effective customer engagement strategies for improved retention.
Support
Read our articles about Support.
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7 common mistakes to avoid with your live chat support
Live chat support is one of the most effective ways to boost customer engagement. If controlled in the right way, it provides considerable and sustainable increases in conversion rates and overall consumer satisfaction. However, there’s a problem. Writing and communication mistakes may have a bad effect on how people see you. When receiving a message … Read More
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Inspirations for conversation starters in your SaaS’s website chat
It comes as no surprise that live chats are one of the best ways to handle customer support and push your prospects down the sales funnel. SaaS is a specific industry where on a website, you’re far more likely to find a live chat button than a phone number. But what if you’re not a … Read More
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How to enhance your customer experience with multilingual customer support
Did you know that 75% of consumers are more likely to purchase from a brand that offers product information in their native language? Therefore, if you’re planning to consistently deliver an exceptional customer experience (CX) and expect to increase customer loyalty, you need to know how to implement multilingual customer support. Not particularly sure where … Read More
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Customer service in healthcare
“Customer is the God” is true for all sorts of businesses. And in the current time, when the competition in every field is so high, the quote is the first and the last thing businesses should think and act upon. No matter what sort of business you are running, taking care of your customers is … Read More
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4 must-have customer service features for eCommerce stores
The online shopping experience seems straightforward enough. People browse the inventories of online stores and add interesting finds to their cart. They pay at checkout, then wait for the order to arrive. Of course, as anyone who has ever shopped online can confirm, it is not always that simple. People may come across unusual situations, … Read More
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Importance of customer service in the logistics business
Customer service is the backbone of the logistics industry, as the clients’ experiences determine if companies have a good reputation in the market. We’ve collected a few tips on how to make sure your customers have a smooth experience when working with you.
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5 ways to listen to customers more actively
When it comes to B2C communication, the prevailing attitude is that companies are the one doing the talking, while customers only speak with their wallets. However, this attitude has come under attack recently from both sides of the fence.
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10 best ways to boost customer happiness
There is nothing that can impact a brand’s reputation as badly as poor customer service. Whether it is about lodging your issue several times or having to talk to multiple agents on the same issue or an incompetent bot giving irrelevant answers – poor customer service can be extremely frustrating. Keeping your customers happy is … Read More
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