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TOP POST
The 25 best WordPress live chat plugins
You may be asking yourself “What’s the best live chat for WordPress?” or “How can I add a live chat… Learn More
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TOP POST
15 templates to write awesome customer service emails
Delivering great customer service across multiple channels can be time-consuming. Streamline the process by writing awesome customer service emails. Learn More
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TOP POST
10 Reasons Why You Should Implement a Live Chat
According to a survey of American online consumers, 68% engage in live chat. Read about 5 reasons why live chat… Learn More
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How to use customer support to drive content marketing ideas
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Call center dialers
Call center dialers are also known as outbound dialers, automated dialers or sales dialers. Over the past years dialers have… Learn More
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7 Benefits of using customer satisfaction surveys in live chat
Live chat is consistently ranked as one of customers’ favorite communication channels. It’s fast and convenient. It feels intuitive and… Learn More
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Most commonly used IVR phrases
Find out what are the most commonly used IVR phrases and add them to your virtual call center. Learn More
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Why canned messages are important & how to utilize them
Being a customer representative, you might be going through similar sorts of questions. What are your expertise?How much is the… Learn More
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VoIP and email: The best of two worlds
Of course, email marketing is certified as the most effective marketing channel but the way in which digital marketing channels… Learn More
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Effective customer engagement strategies to improve retention
How do you ensure your customers maintain loyal to your brand? The answer lies in utilizing effective customer engagement strategies… Learn More
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Inspirations for conversation starters in your SaaS’s website chat
It comes as no surprise that live chats are one of the best ways to handle customer support and push… Learn More
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How to enhance your customer experience with multilingual customer support
Did you know that 75% of consumers are more likely to purchase from a brand that offers product information in… Learn More
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