Support

Do you know how to provide great customer service? Read more, learn what are the main rules for great customer service, check out perfect examples and discover our tips for you.

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Do you know the recipe for a high customer retention rate? Creating excellent customer experience is key. Check how follow-ups can help you with that.

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Today’s B2B customers feel empowered. They demand a whole new level of customer focus, expecting companies to know them personally, recognize their challenges, and cater to their needs. Dana Niv Customer service is no longer about just resolving customer queries, it’s more about what is your approach to the resolution. Humanizing the process of customer … Read More

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Delivering great customer service across multiple channels can be time-consuming. Streamline the process by writing awesome customer service emails.

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The average benchmark for a good time-to-response is around 60 minutes. Read some good reasons why your support load is too high and learn how to fix it now.

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Emotional marketing works, but its success depends on taking the right approach. Read useful tips in article and learn how to create emotional connections with customers.

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Customer service skills can make a huge difference between the average customer service agent and the one who is able to provide WOW service. Read about these skills.

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It’s amazing how far a simple ‘Thank you’ can go. Showing sincere appreciation to your customers is one of the easiest and yet most effective ways to build closer and stronger relationships with them. Remarkably few companies though actually ever take the time and effort to thank customers for their business. In fact, making your … Read More

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Emails, calls, live chat, contact forms, Facebook messages and posts and also tweets. LiveAgent, help desk software, can handle all kinds of communication.

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