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The 25 best WordPress live chat plugins
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15 templates to write awesome customer service emails
Delivering great customer service across multiple channels can be time-consuming. Streamline the process by writing awesome customer service emails. Learn More
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10 Reasons Why You Should Implement a Live Chat
According to a survey of American online consumers, 68% engage in live chat. Read about 5 reasons why live chat… Learn More
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How can chatbots improve customer service?
In recent years, more and more customers have moved online which means that businesses need to adapt their business strategy… Learn More
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Top email security tips for sales and marketing teams
The prevalence of phishing via malicious emails makes phishing a major threat to email security. Among the most common methods… Learn More
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How to use customer support to drive content marketing ideas
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Call center dialers
Call center dialers are also known as outbound dialers, automated dialers or sales dialers. Over the past years, dialers have… Learn More
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7 Benefits of using customer satisfaction surveys in live chat
Live chat is consistently ranked as one of customers’ favorite communication channels. It’s fast and convenient. It feels intuitive and… Learn More
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Most commonly used IVR phrases
Find out what are the most commonly used IVR phrases and add them to your virtual call center. Learn More
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Why canned messages are important & how to utilize them
Being a customer representative, you might be going through similar sorts of questions. What are your expertise?How much is the… Learn More
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VoIP and email: The best of two worlds
Of course, email marketing is certified as the most effective marketing channel but the way in which digital marketing channels… Learn More
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Effective customer engagement strategies to improve retention
How do you ensure your customers maintain loyal to your brand? The answer lies in utilizing effective customer engagement strategies… Learn More
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