We are on iOS (LiveAgent News)

Get notifications about new tickets or ringing chats directly into your iPhone or iPad. Install LiveAgent iOS now! Requires iOS 5.1 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimized for iPhone 5.

LiveAgent for iPhone – Full customer support in your hand. Chat with
your customers, solve tickets and be more productive on-the-go!

Main features:

Get push notifications of new tickets or chats
Chat with your customers directly from the app
Resolve, Transfer and respond to tickets
Use your preset filters to organize your tickets
See tags, notes and departments for every ticket

Share this article

Andrej Csizmadia

Andy is a translation manager at LiveAgent. He is responsible for a team of 20 translators, reviewing content suggestions and setting up processes. In his free time he likes to go to gym, and is also passionate about gaming and cooking. Recently he started his own YouTube channel, Cooking with A.

The 25 best WordPress live chat plugins

15 templates to write awesome customer service emails

10 Reasons Why You Should Implement a Live Chat

10 best ways to boost customer happiness

5 customer relations tweaks to delight more customers

Provide support, keep up to date on tickets and do more with LiveAgent app for iOS. You can do it, even when you're away from your help desk.

What is an iOS Help Desk App? (+Free Trial) | LiveAgent

LiveAgent offers a native iOS app for customer service on the go. The free app allows communication with website visitors, resolving and responding to tickets, and organization of tickets using filters, tags, notes, and departments. Integration with hundreds of tools is available through API. A 14-day free trial is offered, with no credit card required. Login details are sent upon installation of the account. Contact forms and live chat are available for support.

LiveAgent 5.24 brings new Salesforce integration for our clients and new features! Have a look at some of the new stuff.

Get up to date about LiveAgent 5.24 - LiveAgent

LiveAgent 5.24 offers new updates, customer support features, and a Salesforce integration for clients. The integration is available in the LiveAgent ticketing system and can be used to manage customers and cases. New call button designs and improved tag sorting allow for better ticket management, and call center recordings can now be deleted separately from tickets. Other updates include enlarged sorting arrows in the Knowledge Base and improved security with API V3 key default expiration dates. Those with suggestions for future updates can contact LiveAgent.

A callback function is an essential part of every contact center. Learn how to use it to generate more leads and business revenue.

Callback Function Explained (+Guide) | LiveAgent

LiveAgent has recently launched an automated callback feature that allows customers to request a callback instead of waiting on hold. This feature can increase customer satisfaction and reduce abandoned calls, while presenting more sales opportunities and increasing agent productivity. To use the feature, users need to connect a VoIP phone number to their LiveAgent account and create an IVR script. Studies show that over 63% of customers favor callbacks over waiting on hold. LiveAgent's callback function is an essential part of any top-tier contact center software.

LiveAgent blog shares guides, news, tips & tricks, reviews, and best practices about the customer service industry.

LiveAgent 5.33 - Important UI Improvements and New Fixes

LiveAgent 5.33 brings important UI improvements and fixes. The update introduces a new tab design, ticket status indicator in Material theme, ticket conversation improvements, main menu improvement, and ticket action box improvement. Other improvements include default email in departments and integrations settings improvement. Fixes and tweaks include resolving the “Available for list” bug, problems with fields in contact form, duplicate email address in tickets, Facebook comment updates, missing chat text, invisible send button, and ongoing calls after transfer. Stay tuned for future updates. Try LiveAgent for free.

Aircall alternative - LiveAgent

Looking for a different solution for Aircall? Have a look at LiveAgent and see the benefits. Start your free trial today and provide better support.

LiveAgent IVR Review

LiveAgent offers an Interactive Voice Response (IVR) feature for call center software, allowing for organization of calls and routing of callers to appropriate departments. The IVR setup can be done through YAML scripting, but LiveAgent provides a guide and preset examples to help. While not the easiest setup, LiveAgent's 24/7 customer support can help. Custom recordings can also be added. The IVR performs well if planned correctly. The feature is only available in the Large plan starting at $49 per month per agent. Overall, the IVR does its job well with flexibility and customization options, but may require some skill and effort to set up.

Take a look at what new features and improvements are available with the new 5.29 version of LiveAgent help desk software.

LiveAgent 5.29 - We’re bringing new interesting features - LiveAgent

LiveAgent has released a new update, version 5.29, which includes new features such as custom roles and phone scheduling. Improvements include the ability to reply to all in ticket messages, a fixed SLA display, and switching to ISO date format. Various bugs and design issues have also been addressed, including a fix for the Salesforce plugin error and the ability to delete unused contacts. LiveAgent promises more updates and new features to come.

LiveAgent 5.26 is out. Read about new improvements, useful fixes, and new features you can take advantage of in your daily activities.

LiveAgent 5.26 – New Features, Improvements and Important Fixes

LiveAgent 5.26 introduces new features, improvements, and important fixes for its customer support solution. Some of the improvements include a new plugin search bar, easier access to agent and customer details, and multiple attachments in tabs. Fixes and tweaks include removing inactive checkboxes, faster ticket opening, and improving menu centering in the dark theme. The update also marks the end of support for Internet Explorer. LiveAgent encourages users to share their thoughts and ideas for future updates. A free trial is available for those interested in trying it out.