Customer Satisfaction Rating

What is a Customer satisfaction rating?

Customers can provide feedback after their ticket has been solved. This is done through a simple questionnaire with 2 options: good or bad rating. Customers can also leave a comment if they want to express their opinion. Customer satisfaction rating is a great way of seeing the efficiency of your agents.

Ratings can only be provided by customers and not by agents, even if they have requested the ticket.

Customer satisfaction ratingcustomer satisfaction rating

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