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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Filters

If you received a large number of tickets over time, it can get really difficult to keep track of them and find the one you need. That’s why we have the filters feature available to help you keep your work organized.

In the Tickets section, you can create Filters to sort Tickets according to your conditions. You can create categories and let the desired Tickets route into them.

Filters

Example

You can create a new category named “Needs response” with filter status conditions: New + Open + Postponed so you can see all the tickets that need your response in one neat category.

List of conditions for Filters:

Status:

  • Answered
  • Calling
  • Chatting
  • Spam
  • Deleted
  • New
  • Open
  • Resolved
  • Postponed

Source:

  • Chat button
  • Contact form
  • Email
  • Facebook
  • Facebook message
  • Invitation
  • Forum
  • Suggestion
  • Call
  • Call widget
  • Twitter
  • Subject like
  • Requested by
  • Assigned to
  • Not Assigned to
  • Department
  • Department (exclude)
  • Message added by
  • Message
  • Created
  • Changed
  • SLA Level
  • Suggestion category
  • Forum category
  • Tags
  • Tags exclude
  • Platform
  • Order status
  • Priority
  • Status
  • Category
  • Url
  • Postal address
  • Your position
  • Company

Search for tickets with ease

Filter tickets by channel, customer, or any other custom filter to make searching easier. Try it today for free. No credit card required.

Free trial

Knowledgebase resources

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