Filters

If you received a large number of tickets over time, it can get really difficult to keep track of them and find the one you need. That’s why we have the filters feature available to help you keep your work organized.

In the Tickets section, you can create Filters to sort Tickets according to your conditions. You can create categories and let the desired Tickets route into them.

FiltersFilters

Example

You can create a new category named “Needs response” with filter status conditions: New + Open + Postponed so you can see all the tickets that need your response in one neat category.

FiltersFilter – Needs response

List of conditions for Filters:

Status:

  • Answered
  • Calling
  • Chatting
  • Spam
  • Deleted
  • New
  • Open
  • Resolved
  • Postponed

Source:

  • Chat button
  • Contact form
  • Email
  • Facebook
  • Facebook message
  • Invitation
  • Forum
  • Suggestion
  • Call
  • Call widget
  • Twitter
  • Subject like
  • Requested by
  • Assigned to
  • Not Assigned to
  • Department
  • Department (exclude)
  • Message added by
  • Message
  • Created
  • Changed
  • SLA Level
  • Suggestion category
  • Forum category
  • Tags
  • Tags exlude
  • Platform
  • Order status
  • Priority
  • Status
  • Category
  • Url
  • Postal address
  • Your position
  • Company

Knowledgebase resources

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