Free Trial


If you received a large number of tickets over time, it can get really difficult to keep track of them and find the one you need. That’s why we have the filters feature available to help you keep your work organized.

In the Tickets section, you can create Filters to sort Tickets according to your conditions. You can create categories and let the desired Tickets route into them.



You can create a new category named “Needs response” with filter status conditions: New + Open + Postponed so you can see all the tickets that need your response in one neat category.

List of conditions for Filters:


  • Answered
  • Calling
  • Chatting
  • Spam
  • Deleted
  • New
  • Open
  • Resolved
  • Postponed


  • Chat button
  • Contact form
  • Email
  • Facebook
  • Facebook message
  • Invitation
  • Forum
  • Suggestion
  • Call
  • Call widget
  • Twitter
  • Subject like
  • Requested by
  • Assigned to
  • Not Assigned to
  • Department
  • Department (exclude)
  • Message added by
  • Message
  • Created
  • Changed
  • SLA Level
  • Suggestion category
  • Forum category
  • Tags
  • Tags exclude
  • Platform
  • Order status
  • Priority
  • Status
  • Category
  • Url
  • Postal address
  • Your position
  • Company

Search for tickets with ease

Filter tickets by channel, customer, or any other custom filter to make searching easier. Try it today for free. No credit card required.

Free trial

Knowledgebase resources

Learn more details

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.


Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo