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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Suspended ticket

What is a suspended ticket?

LiveAgent can detect  spammy looking emails. In some helpdesk systems, these kinds of tickets are called suspended tickets. In LiveAgent however, they’re simply called SPAM. When a ticket is marked as SPAM, it’s not included in the “to solve” queue but it’s set aside. If you decide that a particular ticket is not SPAM, you can unmark it and add it to the regular queue.

LiveAgent SPAM filters can be set automatically or manually, based on your preferred conditions like keywords in subject or body of an email.

FAQ

What is the definition of a suspended ticket?

A suspended ticket means that the ticket is put on hold for further analysis. Most often it concerns messages that look like SPAM. They are not placed in the next "to be solved", but put away as SPAM. 

 

How can ticket be suspended?

Tickets can be evaluated as SPAM and suspended automatically or manually. Depending on your preferred conditions, such as keywords in the subject or body of the email. 

 

Is it possible to suspend a ticket in the LiveAgent system?

At LiveAgent, suspended tickets are simply SPAM. If you decide that a given ticket is not SPAM, you can uncheck it and add it to the regular queue. Spam filters can be set automatically or manually based on your preferred conditions (such as keywords in the subject line, email body).

 

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