See all visitors browsing your website on a map. Check what sites they’re browsing and how much time they’ve spent there. Manually invite them to Chat.
View how many Agents you have available and how many customers are waiting in the queue.
View online visitors browsing a website on the map (red mark) and visitors chatting with Agents (blue mark).
Map of visitor
See who is browsing your website. In the picture below you can see 3 visitors that are currently chatting with agent Martin Novak. A visitor named Vikas is waiting in the queue. A visitor from China is actually browsing webpage: support.qualityunit.com/971553-Customizing-signup-form. We can also see what Martin Novak is chatting about with the visitor Bharat by clicking on the eye button. We can easily invite visitors to chat by clicking on the hand button.
Map of visitors
– see a current Chat conversation between Agent and visitor
– accept and start chatting with a visitor that is waiting in the queue
– invite a visitor to Chat (Chat invitation will be shown on the page which a visitor is currently browsing)
*Google started billing the usage of Maps Embedded API. Therefore in order to have the properly displayed map of visitors, you will need to create a billing account on Google Maps Platform.
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