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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Agent ranking overview

Avoid delivering poor customer support by letting your customers rate the responses and answers of your customer support Agents. Identify negative trends in your customer support and act accordingly. Leverage the “Ranking” feature of LiveAgent.

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Your customers can provide feedback about their support experience by rating their communication with a customer representative. Allow your customers to rate Agent’s Chat and Email responses.

Agent ranking overview

LiveAgent offers a report of rewarded and rebuked Agents with customer’s comments. You can export the report to a CSV file.

By learning more about your Agents, you can reward your best Agents and support those that are underachieving at the moment. Identify negative trends in your customer support and act accordingly. Leverage the “Ranking” feature of LiveAgent.

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