Avoid delivering poor customer support by letting your customers rate the responses and answers of your customer support Agents. Identify negative trends in your customer support and act accordingly. Leverage the “Ranking” feature of LiveAgent.
Your customers can provide feedback about their support experience by rating their communication with a customer representative. Allow your customers to rate Agent’s Chat and Email responses.
Agent ranking overview
LiveAgent help desk support software offers a report of rewarded and rebuked Agents with customers’ comments. You can export the report to a CSV file.
By learning more about your Agents, you can reward your best Agents and support those that are underachieving at the moment. Identify negative trends in your customer support and act accordingly. Leverage the “Ranking” feature of LiveAgent.
Generate tag reports for free
Create tag reports to get an overview of the most common support queries you address. Try it today. No credit card required.
Agent Interface means that agent has full power of everything related to him when he logs in. He can manage, customize and set his profile as he wants to.
Let your customers vote what are the most important features for them. Discuss each idea with them in a Feedback forum. Read more about it in the article.
Get a holistic overview of your customer support efforts with our analytics overview dashboard feature in LiveAgent and improve your business immediately.
Track how much time your agents spend when dealing with tickets and customers. Time report is generated automatically and is active at all times.