Avoid delivering poor customer support by letting your customers rate the responses and answers of your customer support Agents. Identify negative trends in your customer support and act accordingly. Leverage the “Ranking” feature of LiveAgent.
Your customers can provide feedback about their support experience by rating their communication with a customer representative. Allow your customers to rate Agent’s Chat and Email responses.
Agent ranking overview
LiveAgent help desk support software offers a report of rewarded and rebuked Agents with customers’ comments. You can export the report to a CSV file.
By learning more about your Agents, you can reward your best Agents and support those that are underachieving at the moment. Identify negative trends in your customer support and act accordingly. Leverage the “Ranking” feature of LiveAgent.
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Knowledgebase resources
LiveAgent's powerful live chat software allows for top-notch customer service while keeping productivity and efficiency up. The software is highly customizable and offers features such as canned messages and real-time typing preview. Pricing is affordable, with a free option available. Setting up the chat button is easy and allows for brand alignment. LiveAgent is compatible with various web browsers and includes helpful features such as canned messages and automatic welcome messages.
How to use live events to enhance customer service
Live events are crucial for brands as they allow them to connect with their audience and experiment with alternative forms of retail. They provide an opportunity to research what consumers want and tailor output based on first-hand evidence and complaints. Customer service has changed, and effective customer service involves more than processing orders with a smile. The key to success at live events is preparation. Brands should know their products and have marketing materials, exclusive offers, and discount codes to hand. They should also use social media to test new deals before offering them at live events. While live events have many benefits, brands need to be prepared to become customer-facing businesses for the day, or risk harming their reputation.
Feedback is crucial for businesses to measure satisfaction and perception of performance. Companies that want to stand out should gather and act upon customer feedback. Feedback emails are a way to ask a particular group of recipients for their opinion about a product or service, with various ways to do so such as NPS-like surveys or open-ended questions. Offering incentives like discounts is recommended to encourage customers to provide feedback. LiveAgent offers NiceReply integration to collect customer feedback from emails. The email templates provided offer short and scannable options for gathering feedback.
Customer service evaluation checklist
The customer service evaluation checklist is a useful tool for businesses looking to improve their customer service and increase revenue. The checklist includes steps such as setting clear expectations, examining correspondence, monitoring phone calls, evaluating reviews, analyzing customer data, and discussing the results with employees. By using this checklist, businesses can identify areas for improvement and implement strategies to provide better customer service. The checklist can benefit business leaders, entrepreneurs, managers, product development teams, and customer service teams.
