2-Step Verification

With 2-Step Verification (also known as 2 factor authentication), you’ll protect your LiveAgent account with both your password and an additional code from Google Authenticator mobile app.

Enable 2-Step Verification to secure your LiveAgent account.

2-Step Verification

Do you need it?

2-Step Verification is an optional feature that’s recommended to be used. It adds more security to your LiveAgent account. When you have 2-Step Verification enabled, any attempt to log into your account must be accompanied by the code that you generated in Google Authenticator app. 2-Step Verification can help keep unknown people out, even if they have your password.

What changes when you enable 2-Step Verification in your profile?

  • when logging in to your account, except from your username and password you will be asked to insert a security 6-digit code from Google Authenticator application
  • Google Authenticator generates the security code every 30 sec.
  • rewrite the code from the app into the field “Verification Code” in your login screen

Google Authenticator app 6-digit code

Logging in to LiveAgent account

Knowledgebase resources

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