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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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  • All-Inclusive
  • Extensions

Audit log

An Audit log is a chronological set of records that provides documentary evidence of activities that have been undertaken by support agents.

  • Audit log

Audit log automatically tracks actions like:

  • User – Changed State
  • User – Logged In
  • User – Logged Out
  • General Action
  • User – Viewing ticket
  • User – Left ticket
  • Ticket – Status
  • Ticket – Message
  • Ticket – Internal Message
  • Ticket – File
  • Ticket – Transfer
  • Ticket – System message
  • Ticket – Tags changed
  • Ticket – Voice message
  • Ticket – Note
  • Ticket – Ranking
  • Ticket – Split
  • Ticket – Other
  • Ticket – Call
  • Ticket – Chat
  • Ticket – Facebook
  • Ticket – Forward
  • Ticket – Knowledgebase
  • Ticket – Offline
  • Ticket – Tweet
  • Ticket – Split
  • Ticket – Tencent
  • Ticket – Transfer
  • Ticket – Weibo

Audit log custom Filter

Use custom filter to show only certain actions or select agent, department, time frame to retrieve specific data.

  • Audit log filter

Something fishy going on?

Check your audit log for a chronological list of events/actions taken by your agents. Try it today. No credit card required.

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Knowledgebase resources

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