Audit log

An Audit log is a chronological set of records that provides documentary evidence of activities that have been undertaken by support agents

Audit log overview

Audit log automatically tracks actions like:

• User – Changed State
• User – Logged In
• User – Logged Out
• General Action
• User – Viewing ticket
• User – Left ticket
• Ticket – Status
• Ticket – Message
• Ticket – Internal Message
• Ticket – File
• Ticket – Transfer
• Ticket – System message
• Ticket – Tags changed
• Ticket – Voice message
• Ticket – Note
• Ticket – Ranking
• Ticket – Split
• Ticket – Other
• Ticket – Call
• Ticket – Chat
• Ticket – Facebook
• Ticket – Forward
• Ticket – Knowledgebase
• Ticket – Offline
• Ticket – Tweet
• Ticket – Split
• Ticket – Tencent
• Ticket – Transfer
• Ticket – Weibo

Audit log custom Filter

Use custom filter to show only certain actions or select agent, department, time frame to retrieve specific data.

Audit log filter

Knowledgebase resources

Learn more details