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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Audit log

An Audit log is a chronological set of records that provides documentary evidence of activities that have been undertaken by support agents.

Audit log automatically tracks actions like:

  • User – Changed State
  • User – Logged In
  • User – Logged Out
  • General Action
  • User – Viewing ticket
  • User – Left ticket
  • Ticket – Status
  • Ticket – Message
  • Ticket – Internal Message
  • Ticket – File
  • Ticket – Transfer
  • Ticket – System message
  • Ticket – Tags changed
  • Ticket – Voice message
  • Ticket – Note
  • Ticket – Ranking
  • Ticket – Split
  • Ticket – Other
  • Ticket – Call
  • Ticket – Chat
  • Ticket – Facebook
  • Ticket – Forward
  • Ticket – Knowledgebase
  • Ticket – Offline
  • Ticket – Tweet
  • Ticket – Split
  • Ticket – Tencent
  • Ticket – Weibo

Audit log custom Filter

Use custom filter to show only certain actions or select agent, department, time frame to retrieve specific data.

Something fishy going on?

Check your audit log for a chronological list of events/actions taken by your agents. Try it today. No credit card required.

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Knowledgebase resources

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