Audit log

An Audit log is a chronological set of records that provides documentary evidence of activities that have been undertaken by support agents.

Audit log overview

Audit log automatically tracks actions like:

  • User – Changed State
  • User – Logged In
  • User – Logged Out
  • General Action
  • User – Viewing ticket
  • User – Left ticket
  • Ticket – Status
  • Ticket – Message
  • Ticket – Internal Message
  • Ticket – File
  • Ticket – Transfer
  • Ticket – System message
  • Ticket – Tags changed
  • Ticket – Voice message
  • Ticket – Note
  • Ticket – Ranking
  • Ticket – Split
  • Ticket – Other
  • Ticket – Call
  • Ticket – Chat
  • Ticket – Facebook
  • Ticket – Forward
  • Ticket – Knowledgebase
  • Ticket – Offline
  • Ticket – Tweet
  • Ticket – Split
  • Ticket – Tencent
  • Ticket – Transfer
  • Ticket – Weibo

Audit log custom Filter

Use custom filter to show only certain actions or select agent, department, time frame to retrieve specific data.

Audit log filter

Knowledgebase resources

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