Audit log
An Audit log is a chronological set of records that provides documentary evidence of activities that have been undertaken by support agents.
Audit log overview
Audit log automatically tracks actions like:
- User – Changed State
- User – Logged In
- User – Logged Out
- General Action
- User – Viewing ticket
- User – Left ticket
- Ticket – Status
- Ticket – Message
- Ticket – Internal Message
- Ticket – File
- Ticket – Transfer
- Ticket – System message
- Ticket – Tags changed
- Ticket – Voice message
- Ticket – Note
- Ticket – Ranking
- Ticket – Split
- Ticket – Other
- Ticket – Call
- Ticket – Chat
- Ticket – Facebook
- Ticket – Forward
- Ticket – Knowledgebase
- Ticket – Offline
- Ticket – Tweet
- Ticket – Split
- Ticket – Tencent
- Ticket – Transfer
- Ticket – Weibo
Audit log custom Filter
Use custom filter to show only certain actions or select agent, department, time frame to retrieve specific data.
Audit log filter
Knowledgebase resources
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