Audit log

An Audit log is a chronological set of records that provides documentary evidence of activities that have been undertaken by support agents.

Audit log automatically tracks actions like:

• User – Changed State
• User – Logged In
• User – Logged Out
• General Action
• User – Viewing ticket
• User – Left ticket
• Ticket – Status
• Ticket – Message
• Ticket – Internal Message
• Ticket – File
• Ticket – Transfer
• Ticket – System message
• Ticket – Tags changed
• Ticket – Voice message
• Ticket – Note
• Ticket – Ranking
• Ticket – Split
• Ticket – Other
• Ticket – Call
• Ticket – Chat
• Ticket – Facebook
• Ticket – Forward
• Ticket – Knowledgebase
• Ticket – Offline
• Ticket – Tweet
• Ticket – Split
• Ticket – Tencent
• Ticket – Transfer
• Ticket – Weibo

Audit log custom Filter

Use custom filter to show only certain actions or select agent, department, time frame to retrieve specific data.