A SLA (Service-Level-Agreement) is an arrangement to meet targets for replying to the Tickets by your Agents (support representatives), for providing help to your customers.
Providing help based on service levels ensures that you’re delivering quantified and reckonable service. It also provides a more clarified view when issues appear.
Log report
LiveAgent offers a log of fulfilled and missed SLAs from a specific time range and Department. Individual entries can be sorted by Requester, Ticket ID, SLA Start time, Department, Agent, Due date, Closed, and SLA remaining/overdue time. SLA Log can be exported to a CSV file.
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SLA stands for Service Level Agreement, which is an agreement between companies and their business customers that defines the level of service expected from a provider. SLA policies help companies monitor their service level performance and meet their service level goals. SLAs typically define the time in which a ticket has to be replied to or completely resolved, and SLA violations occur when companies do not comply with the agreed policies. Many businesses use SLA policies to both receive and deliver the best level of support. In LiveAgent, SLAs work as a combination of SLA levels and rules, and they can be set up in the Automation section of the Configuration menu.
LiveAgent is a ticketing software that offers a variety of features and integrations. The website provides demo videos, webinars, and pricing information. They also offer customer service software, VoIP phone systems, and help desk software for startups. The company values security and privacy and uses cookies on their website. They offer a one-on-one call to demonstrate how LiveAgent can benefit businesses. Contact can be made through their contact form and live chat.
Videos - How To Setup Sla In Liveagent
The given text is about LiveAgent, a ticketing software. It provides demo videos and webinars, and offers features such as email automation, SLA, and data migration. The company has won awards and offers support and integration with various VoIP phone systems and customer service software. The text also mentions the use of cookies on their website and the process of building a LiveAgent dashboard after sign up. The company offers a free trial and one-on-one calls to demonstrate its benefits to businesses.
