Providing help based on service levels ensures that you’re delivering quantified and reckonable service. It also provides a more clarified view when issues appear.
LiveAgent offers a log of fulfilled and missed SLAs from a specific time range and Department. Individual entries can be sorted by Requester, Ticket ID, SLA Start time, Department, Agent, Due date, Closed, and SLA remaining/overdue time. SLA Log can be exported to a CSV file.
Learn from agent availability reports
Generate agent availability reports to get an overview of how long and when your agents were online. Try it today. No credit card required.
LiveAgent provides customizable live chat software, ticketing, call center, and social media support. It offers streamlined communication and a customer database for targeted customer engagement.
LiveAgent is a reliable customer support software used by well-known companies. It offers extensive reporting, including analytics overview and agent reports.
LiveAgent is a customer service software that boosts productivity and streamlines support. It offers real-time communication and integrates with other platforms.