Free Trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Try It Now

Categories

Available in

  • Ticket
  • Ticket+Chat
  • All-Inclusive

SLA log report

A SLA (Service-Level-Agreement) is an arrangement to meet targets for replying to the Tickets by your Agents (support representatives), for providing help to your customers.

Providing help based on service levels ensures that you’re delivering quantified and reckonable service. It also provides a more clarified view when issues appear.

Log report

LiveAgent offers a log of fulfilled and missed SLAs from a specific time range and Department. Individual entries can be sorted by Requester, Ticket ID, SLA Start time, Department, Agent, Due date, Closed, and SLA remaining/overdue time. SLA Log can be exported to a CSV file.

  • SLA-log-report-LiveAgent
    SLA log report

Learn from agent availability reports

Generate agent availability reports to get an overview of how long and when your agents were online. Try it today. No credit card required.

Start free 14-day trial

Related Resources

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

More Information Accept
×

Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo