Български 
Čeština 
Dansk 
Deutsch 
Eesti 
Español 
Français 
Ελληνικα 
Hrvatski 
Italiano 
Latviešu 
Lietuviškai 
Magyar 
Nederlands 
Norsk bokmål 
Polski 
Română 
Русский 
Slovenčina 
Slovenščina 
简体中文 
Tagalog 
العربية 
Português 
What is online chat?
Everything started with Talkomatic – the first online chat system in the world, which offered just several channels. Nowadays, we have plenty of online chat programs, which offer many functions and features. These programs allow people to communicate in real-time with others through the Internet. This communication is also called online chat. Using Viber and similar apps have become an inseparable part of customer communication for modern companies.
Online communication has also some basic rules. Chatiquette, also known as chat etiquette, was created in order to avoid misunderstandings or conflicts.
Using online chat prevents things like phone tag from happening, which not only saves time but can also have a tremendous impact on customer experience.
Frequently Asked Questions
What is an online chat?
Online chat is a program that allows you to communicate in real time with other people over the Internet. It can be accessed directly in the browser or communicate via the application.
What are the benefits of an online chat?
The advantages of online chat include the ability to quickly respond to a customer's problem. Thanks to this, the entire company has a chance to increase conversions and prevent cart abandonment, because the customer will receive a quick response to the problem. In addition, it reduces service costs and increases the efficiency of the customer service team. It also allows you to collect customer data.
Does LiveAgent provide online chat?
LiveAgent provides live chat support. It has the fastest widget on the market and allows for efficient communication. You also have the option of any online chat configuration according to your needs.
Live chat for e-commerce and services
Live chat is crucial for e-commerce, offering personalized support and advanced tools. It helps improve customer engagement, increase sales, and provide efficient customer support. Knowledgeable agents with quick responses and efficient communication skills are essential for creating an ideal customer experience.
Instant chat is a real-time messaging system used for customer support. LiveAgent offers a popular live chat software solution for businesses, allowing for quick and efficient communication with customers. It can be integrated with other messaging platforms and is a valuable tool for customer service and support.
