For a long time, it used to be a standard to offer your contact details on a website with contact form included that serves as a request for proposal/information. However, there is very limited percentage of people following these instructions. Therefore it’s necessary to maximize usage of correct contact options for specific use cases.
When your business doesn’t offer straightforward and personal contact options, it’s natural that our unconsciousness starts to question the business and we immediately feel untrustworthiness towards that concrete business.
Implement live chat when needed, call center for those who prefer to talk, knowledge base with frequently asked questions, feedback & suggestion boards for product/service improvement and get all your communication into one place. No more mistakes, quicker responses and more sales generated.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO
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