5-Star Customer Service + Increased Sales Thanks To LiveAgent
For a long time, it used to be a standard to offer your contact details on a website with contact form included that serves as a request for proposal/information. However, there is very limited percentage of people following these instructions. Therefore it’s necessary to maximize usage of correct contact options for specific use cases.
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Problem Limited Availability
When your business doesn’t offer straightforward and personal contact options, it’s natural that our unconsciousness starts to question the business and we immediately feel untrustworthiness towards that concrete business.
Solution Natural Contact
Implement live chat when needed, call center for those who prefer to talk, knowledge base with frequently asked questions, feedback & suggestion boards for product/service improvement and get all your communication into one place. No more mistakes, quicker responses and more sales generated.
One software for multiple benefits
Increase leads and sales by adding a live chat button on your website, it’s as simple as that
Don’t let your visitors exit you website when they can’t find the information they are looking for
By inviting people to chat with proactive invitations you are initiating first contact which normally wouldn’t start
Multiple contact points
With tickets, contact forms, live chat, call center, customer portal or knowledge base you make it easier for audience to contact you with their preferred method
It’s been tested that implementing customer service dramatically improve your leads and sales
Take a look on how LiveAgent looks inside.
The Left navigation panel lets you quickly navigate across the chat dashboard. You can check all active chats, availability per agent or access settings of chat buttons.
After Live Chat is initiated, you can see details of the customer chatting with you, like the page where chat was initiated, IP address, or previous communication.
Thanks to our real-time typing view you are able to see what customer type even before they click "send". You can prepare your answers and amaze them with lightning-speed service.
Use departments and tags for segmentation and distribution and assignment of tickets.
Use the extended customer information view to quickly gather information about the customer you are communicating with and access multiple integrations with other apps.
Ticket thread lets you see all communication with a customer even if it started from a different channel like chat and continued with email.
Quick Action Buttons help you easily transfer and postpone tickets as well as add notes, and other actions.
Similar to live chat overview, call center offers left panel that will help you navigate inside dashboard in 1 click.
Call history offers list of all incoming and outgoing calls from LiveAgent with full-text search.
Action button lets you open a specific call ticket so you can access call recordings and the whole ticket thread.
Reports are a popular part of LiveAgent. They help you to see department statistics, so you can get a quick overview of what's happening in your helpdesk.
Inside the dashboard, you can see your online/offline agents and even initiate an internal chat with them!
With Personal statistics you can see performance your own individual metrics like time logged in or tickets answered.
Leaderboards are a part of gamification. They make daily work more fun and help to push performance of individual agents as they can compare their performance.
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