Customer satisfaction is closely correlated with retention, loyalty, and sales. If you want to increase sales, the best thing you can do is create a customer-centric culture within your business.
The more you strive to satisfy your customers, the better your business will perform in terms of revenue. How? Read on to find out!
With a help desk software like LiveAgent, improving your customer service, retention, loyalty, and sales will be a piece of cake. Why?
LiveAgent offers over 180 advanced help desk features and over 100 integrations that will help you provide the best service possible.
Customers expect impeccable service. If companies don’t provide it, customers abandon them. In fact, U.S. companies lose more than $62 billion annually due to poor customer service.
Americans tell an average of 15 people about a poor service experience, versus the 11 people they’ll tell about a good experience.
74% of people are likely to switch brands if they find the purchasing process too difficult.
It is anywhere from 5 to 25 times more expensive to acquire a new customer than it is to keep a current one.
We offer concierge migration services from most of the popular help desk solutions.
With LiveAgent, your emails, chats, calls, social media mentions, and tickets from other channels will end up in one universal inbox.
Live chat support is a key ingredient to increasing sales, as it helps businesses convert website visitors into paying customers.
Build a virtual call center as part of your multi-channel help desk solution. LiveAgent centralizes phone calls from your website or landline into a single place.
Integrate your social media profiles into LiveAgent and reply to comments, private messages, or Tweets directly from your account.
Utilize automation rules and canned responses to speed up mundane tasks. Save up to 15 hours each week with LiveAgent’s automation features.
Build multiple internal and external knowledge bases as a part of your self-service solution. Create FAQs, forums, feedback and suggestion boxes, and more.
See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings.
“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison
LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2020.
Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.
Get our professional help desk solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 14-day free trial to gain full access to all the available features.
What are you waiting for? Increase sales, starting today!
A good increase in sales highly depends on the size of your company. But in general, a sales increase of 5 to 10 % is quite good.
LiveAgent's customer service software helps companies increase sales by providing excellent customer support. Since agents work from one interface, they can promptly answer all customer inquiries. Therefore, they can decrease unnecessary wait time.
LiveAgent's help desk solution increases customer satisfaction, customer retention, saves time and reduces costs associated with customer support.
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