Customer satisfaction is closely correlated with retention, loyalty, and sales. If you want to increase sales, the best thing you can do is create a customer-centric culture within your business.
The more you strive to satisfy your customers, the better your business will perform in terms of revenue. How? Read on to find out!
With a help desk software like LiveAgent, improving your customer service, retention, loyalty, and sales will be a piece of cake. Why?
LiveAgent offers over 180 advanced help desk features and over 100 integrations that will help you provide the best service possible.
Customers expect impeccable service. If companies don’t provide it, customers abandon them. In fact, U.S. companies lose more than $62 billion annually due to poor customer service.
Americans tell an average of 15 people about a poor service experience, versus the 11 people they’ll tell about a good experience.
74% of people are likely to switch brands if they find the purchasing process too difficult.
It is anywhere from 5 to 25 times more expensive to acquire a new customer than it is to keep a current one.
We offer concierge migration services from most of the popular help desk solutions.
With LiveAgent, your emails, chats, calls, social media mentions, and tickets from other channels will end up in one universal inbox.
Live chat support is a key ingredient to increasing sales, as it helps businesses convert website visitors into paying customers.
Build a virtual call center as part of your multi-channel help desk solution. LiveAgent centralizes phone calls from your website or landline into a single place.
Integrate your social media profiles into LiveAgent and reply to comments, private messages, or Tweets directly from your account.
Utilize automation rules and canned responses to speed up mundane tasks. Save up to 15 hours each week with LiveAgent’s automation features.
Build multiple internal and external knowledge bases as a part of your self-service solution. Create FAQs, forums, feedback and suggestion boxes, and more.
See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings.
LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2020.
Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.
With 180+ features, 100+ integrations and endless customizations, the tool easily adapts to your business requirements.
Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.
Get our professional help desk solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 30-day free trial to gain full access to all the available features.
What are you waiting for? Increase sales, starting today!
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The right fit for every business
LiveAgent is a versatile help desk software used by businesses to boost revenue, improve customer satisfaction, and increase customer value. It offers a free trial and caters to various business models. Customers praise its affordability, support team, and advanced automation features.
Be happy with customer satisfaction software
LiveAgent offers robust analytics and reporting capabilities to track service metrics and KPIs, generate various reports, and measure customer satisfaction. It is trusted by over 21,000 businesses worldwide and provides flexible, customizable, and transparent pricing. Customer satisfaction software allows businesses to collect, organize, and manage customer feedback, measure customer satisfaction, and identify unhappy customers. It drives profits and increases the lifetime value of satisfied customers. Measuring customer service satisfaction is critical for success in today's competitive marketplace. LiveAgent's customer service platform is a complex multichannel solution with over 179 features to streamline customer communications and improve satisfaction ratings.
Join our community of happy clients and provide excellent customer support with LiveAgent.
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Hello, I’m Andrej. We’re thrilled to invite you to an exclusive software demo where we’ll showcase our product and how it can transform your customer care. Learn how to achieve your business goals with LiveAgent or feel free to explore the best help desk software by yourself with no fee or credit card requirement.
Andrej Saxon | LiveAgent support team