What are web contact cards?
A web contact card is a browser extension that displays contact information about people and businesses. To view a LiveAgent contact card, hover over embedded emails and phone numbers on the web. The LiveAgent help desk chrome extension will pop up any CRM information you have saved about the given contact.
What does the contact card display?
The help desk chrome extension displays:
- The contact’s avatar/profile picture
- Email addresses
- Telephone numbers
- The contact’s job position
- The total number of LiveAgent tickets associated with the contact
- The number of open tickets associated with the contact
Why are web contact cards useful?
Using web contact cards can help you speed up contact initiation. For example, instead of copying data from the web and inputting it into LiveAgent, you can simply click on the embedded email to create a pre-filled ticket. Moreover, by saving a few minutes of data input time, you can craft more personalized and engaging emails.
The extension is versatile and can be used as a call center chrome extension as well. For example, you can initiate an outbound in-browser call by clicking on a contact’s phone number.
Who can use the help desk browser extension?
The LiveAgent email browser extension is compatible with Mozilla Firefox and Google Chrome. To use the extension, simply download it from the Google Chrome Web Store or the Firefox browser add-ons list.
How does the extension work?
Whenever you hover over mailto: and tel: links, the help desk browser extension will display a small pop-up card and load it with information fetched from LiveAgent. In addition, you can configure the email browser extension to display LiveAgent contact cards on the whole web or selected websites only.
Where can you download the browser extension?
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Learn about LiveAgent, a customer support software with features like ticketing, live chat, and call center. It offers proactive chat invitations and the option to create separate knowledge bases. Trusted by well-known companies.
LiveAgent is a comprehensive customer service software for the retail industry. It offers automated ticketing, real-time interactions, and integrations with social media channels. It helps improve customer relationships and communication, with email notifications playing a crucial role in customer support. LiveAgent also provides features for improving marketing reputation, reducing lost tickets, and increasing productivity levels. The software is highly rated and trusted by major companies, offering over 175 features, language support, and a free trial.