It’s important that your business looks and feels professional in many aspects, including email. E-mail forwarding might seem like it’s not the top priority when it comes to brand presentation, but if you think about it, it makes a huge difference. Do you trust emails from addresses that don’t look official? Most people don’t, and that’s why e-mail forwarding is an important aspect of any help desk software.
When you create a LiveAgent account like yourdomainname.ladesk.com, a support email that looks like firstname.lastname@example.org will be assigned to you. Any email sent to this email address will be automatically converted into a Ticket.
In simple terms, LiveAgent’s email forwarding feature will enable you to start responding to emails immediately (through an email server that has your domain name) instead of making you wait till each email is fetched and downloaded from your email inbox. This is all possible thanks to DNS settings, TXT SPF entries, or by using your own SMTP server.
Here’s how you can set up email forwarding in LiveAgent:
For more information, troubleshooting, or instructions for setting up SPF DNS, check out our knowledgebase article about email forwarding.
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