LiveAgent is committed to privacy, security, compliance, and transparency. This approach includes supporting our customer’s compliance with EU data protection requirements, including those set out in the General Data Protection Regulation (“GDPR”), which becomes enforceable on May 25, 2018.
Read more about LiveAgent’s GDPR Compliance.
LiveAgent's WordPress integration allows for the addition of a live chat button to a WordPress site, improving customer support and satisfaction. Utilizing the WordPress integration can lower costs and enhance the customer experience. The article provides a list of resources to improve customer service skills and emphasizes the importance of staying updated with the latest trends and strategies in customer service. The website offers customer service software, VoIP phone systems, self-service software, inbound call center software, complaint management system, client portal software, email management software, and help desk software for startups.
Videos - Liveagent Webinar 2 Email Automation Sla
The LiveAgent Webinar 2 discusses SLA automation rules, email organization, and automation departments and templates. It emphasizes the usefulness of departments for organizing tickets, setting up SLA automation, and running reports for multi-brands. The video also covers setting up email accounts and departments, adding agents to departments, and configuring email templates. A free account can be created, and there are related articles and webinars available. LiveAgent is a customer service software that offers various features and integrations, and a demo can be scheduled.
LiveAgent is a highly rated help desk software for SMB in 2023 with over 130 features and 200+ integrations. It offers a free 14-day trial and provides multiple support options. Clockify, a web time tracker and timesheet app, can be seamlessly integrated with the LiveAgent system. Additionally, ProjectManager.com offers integration for managing agents, departments, and creating new tasks/projects/timesheets. LiveAgent is also positioned as the best alternative to Olark for those looking for more than just live chat. Contact and support information is available, and LiveAgent can improve customer relationships and communication without draining your budget.
Einhaltung des GDPR bei LiveAgent
LiveAgent is committed to confidentiality, security, compliance, and transparency. They comply with EU data protection requirements, including GDPR regulations. GDPR protects the data of all individuals in the EU. LiveAgent collects personal data from EU citizens in various ways, such as contact databases. Not all customers are considered "data subjects," such as businesses or government agencies. LiveAgent is fully prepared to comply with GDPR and has a dedicated Data Protection Officer. They store confidential information securely, respond promptly to data losses, and delete customer data upon request. LiveAgent signs DPA agreements with its subcontractors and limits access to personal data. They implement policies for handling confidential information and responding to incidents. Personal data categories include name, email, phone, address, IP address, user activity logs, and additional customer data. LiveAgent executes necessary activities to provide adequate customer support and reliable service. They perform cross-border transfers only within the EU or US, and employ 2FA for added security.
