Free Trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Copy & Paste images

What is copy & paste?

Copy & paste is a computer command that enables you to copy and paste contents such as text, images, links, and other data from one location to another. The function temporarily stores the copied information in a place that is invisible to the user (usually the clipboard) and then pastes it to the desired location.

Copy & Paste images

What do you have the option to copy & paste in LiveAgent?

  • Text
  • Links
  • Files (as attachments)
  • Images (as attachments or inline images)

Copy and paste commands for Windows

To copy and paste data on a Windows computer, please use the following commands:

  • CTRL + C (to copy)
  • CTRL + V (to paste)

Copy and paste commands for Mac

To copy and paste data on a Mac computer, please use the following commands:

  • Command + C (to copy)
  • Command + V (to paste)

A picture's worth a thousand words

Make your communication more lively with images. Copy and paste them with ease using our HTML editor. Try it for free. No credit card required.

Start free 14-day trial

How to copy & paste inline images into LiveAgent tickets

Please follow these instructions to insert inline images into the body of your email tickets.

  1. Log in to LiveAgent.
  2. Click on the plus button on the upper right-hand side of the screen (next to your profile picture).
Copy & Paste images

3. Click on New Ticket.

Copy & Paste images

4. Fill out the recipient’s email address and subject line.

5. You can select the email address from which your email will be sent and the department to which this ticket will be assigned.

6. Write the body of your email.

7. Click on the HTML button in the bottom right corner of the screen.

Copy & Paste images

8. Locate the picture that you want to place in your email and select it.

9. Press the keyboard buttons Ctrl and C or Command and C if you’re on Mac to copy the image.

10. Navigate back to your opened LiveAgent ticket. Next, click on the part of the email where you want to paste the inline image.

11. Paste the image using the keyboard shortcut Ctrl and V, or Command and V if you’re on Mac.

Copy & Paste images

What do inline copied & pasted images look like in emails?

If you copy and paste an inline image into the body of an email, the recipient will view it like this:

Copy & Paste images

Adding attachments to LiveAgent emails using copy & paste

Follow these instructions to quickly add attachments to your email tickets using the copy and paste function.

  1. Log in to LiveAgent.
  2. Click on the plus button on the upper right-hand side of the screen (next to your profile picture).
  3. Click on New Ticket.
  4. Fill out the recipient’s email address and subject line.
  5. You can select the email address from which your email will be sent and the department to which this ticket will be assigned.
  6. Write the body of your email.
  7. Locate the picture or file that you want to place in your email and select it.
  8. Press the keyboard buttons Ctrl and C or Command and C if you’re on Mac to copy the image.
  9. Navigate back to your opened LiveAgent ticket. 
  10. Paste the image or file using the keyboard shortcut Ctrl and V, or Command and V if you’re on Mac.
  11. The image or file will be attached to the email.

What do copied & pasted images and files look like in emails?

If they’re not pasted inline, they will look like regular email attachments. There’s no difference between copy and pasting images and files or attaching them regularly via the attach button.

Pasted image (attachments)

How can you benefit from copying and pasting content into tickets and chats?

Better workflows and more efficiency

Using copy and paste commands can speed up agent workflow and make them more efficient at handling and resolving tickets. Instead of clicking multiple buttons to perform copy and paste actions, agents can simply use keyboard shortcuts without interrupting their typing flow.

Decreased ticket loads, faster resolution times

The faster your customer support agents answer tickets, the more they can get through during a single shift. Apart from decreasing your ticket loads and saving your company money, this can improve your resolution times and lead to higher customer satisfaction.

Higher customer satisfaction

Customers love receiving responses to their queries in a timely manner. Delight them with lighting speed response and resolution times thanks to our copy & paste feature. Higher customer satisfaction often reinforces customer loyalty and engagement and also positive word-of-mouth recommendations. 

Agent rankings feature in Customer service software - LiveAgent

Your all in one tool for improving office productivity

Don’t miss out on potential customers, more sales, and higher customer lifetime value! Discover just how easily LiveAgent can improve your agents’ efficiency and your customer’s experience.

Learn all about the universal inbox that’s packed with over 140 help desk features, including gamification, reporting, and customer relationship management software. LiveAgent also offers more than 40 third-party integrations with your favorite tools like Slack, Google Analytics, Shopify, MailChimp, and more.

Knowledge base resources

Want to learn more about LiveAgent’s cutting-edge help desk features? Check out our knowledge base articles, feature pages, blogs, webinars, or our official YouTube channel for more information.

Copy & Paste images in LiveAgent | www.liveagent.com

Ready to copy & paste files and images into your emails?

LiveAgent’s copy & paste feature is versatile! Make your communication more lively with inline images, or improve your workflow with our free, all-inclusive, 14-day trial. Start your free trial today. No strings attached, no credit card required.

Try LiveAgent Today​

We offer concierge migration services from most of the popular help desk solutions.

3,000+ reviews Trustpilot GetApp G2 Crowd

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

×

Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo