Copy & paste is a computer command that enables you to copy and paste contents such as text, images, links, and other data from one location to another. The function temporarily stores the copied information in a place that is invisible to the user (usually the clipboard) and then pastes it to the desired location.
To copy and paste data on a Windows computer, please use the following commands:
To copy and paste data on a Mac computer, please use the following commands:
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Please follow these instructions to insert inline images into the body of your email tickets.
3. Click on New Ticket.
4. Fill out the recipient’s email address and subject line.
5. You can select the email address from which your email will be sent and the department to which this ticket will be assigned.
6. Write the body of your email.
7. Click on the HTML button in the bottom right corner of the screen.
8. Locate the picture that you want to place in your email and select it.
9. Press the keyboard buttons Ctrl and C or Command and C if you’re on Mac to copy the image.
10. Navigate back to your opened LiveAgent ticket. Next, click on the part of the email where you want to paste the inline image.
11. Paste the image using the keyboard shortcut Ctrl and V, or Command and V if you’re on Mac.
If you copy and paste an inline image into the body of an email, the recipient will view it like this:
Follow these instructions to quickly add attachments to your email tickets using the copy and paste function.
If they’re not pasted inline, they will look like regular email attachments. There’s no difference between copy and pasting images and files or attaching them regularly via the attach button.
Using copy and paste commands can speed up agent workflow and make them more efficient at handling and resolving tickets. Instead of clicking multiple buttons to perform copy and paste actions, agents can simply use keyboard shortcuts without interrupting their typing flow.
The faster your customer support agents answer tickets, the more they can get through during a single shift. Apart from decreasing your ticket loads and saving your company money, this can improve your resolution times and lead to higher customer satisfaction.
Customers love receiving responses to their queries in a timely manner. Delight them with lighting speed response and resolution times thanks to our copy & paste feature. Higher customer satisfaction often reinforces customer loyalty and engagement and also positive word-of-mouth recommendations.
Don’t miss out on potential customers, more sales, and higher customer lifetime value! Discover just how easily LiveAgent can improve your agents’ efficiency and your customer’s experience.
Learn all about the universal inbox that’s packed with over 140 help desk features, including gamification, reporting, and customer relationship management software. LiveAgent also offers more than 40 third-party integrations with your favorite tools like Slack, Google Analytics, Shopify, MailChimp, and more.
Want to learn more about LiveAgent’s cutting-edge help desk features? Check out our knowledge base articles, feature pages, blogs, webinars, or our official YouTube channel for more information.
LiveAgent’s copy & paste feature is versatile! Make your communication more lively with inline images, or improve your workflow with our free, all-inclusive, 14-day trial. Start your free trial today. No strings attached, no credit card required.
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