If you have decided to start selling your products or services online and decided to create your own web store, LiveAgent plays very well with all things related to eCommerce.
Every good internet shop should provide its customers with support. Customers might inquire about problems with their goods or services, but more importantly about the positives and negatives of a product. This is where you come in and where you can convince them to buy your products.
LiveAgent can help you take your eCommerce website to the next level. Turn website visitors into paying customers, provide them with advice and help them decide about buying your products straight from your dashboard.
Live chat is one of the fastest ways how your customers can reach you straight from your website. Amongst the reasons why LiveAgent is a great solution for your eCommerce website is our powerful and fast live chat widget. It’s the fastest one on the market and it can bring you more paying customers.
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Customer service is vital, with support and service required before, during, and after purchases. It's crucial to measure metrics like CSAT, NPS, CES, and FRT to ensure customer satisfaction. A CSAT score of 80% or higher is ideal.
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LiveAgent is a comprehensive customer service software that improves satisfaction with features like automated ticketing and real-time interactions. It offers valuable content and integrations for online businesses, with excellent support and value for money.
LiveAgent's chat apps offer real-time communication, personalized support, and improved customer satisfaction. It is a cost-effective solution for businesses to foster customer relationships and provide efficient support.