See your personal statistics, like how long have you been online, how many messages you have responded to, and a ton of other useful data. Benchmark yourself to others in your customer support.
See who beats you in what metric and who is the highest ranking Agent logged in today. Reward your Agents based on these statistics, set internal goals, and see who’s performing accordingly.
Display stats for (options):
- Today
- Yesterday
- This week (Mon-Sun)
- Last week (Mon-Sun)
- Last 7 days
- Last 30 days
- Last 90 days
- This month
- Last month
- This year
- Last year
- Anytime
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Leaderboard for (options):
- Levels
- Badges
- Worktime
- Sales
- Answers
- Calls
- Chat messages
- Chats
- Not ranked
- Rewards
- Negative reviews
Leaderboard examples
Understanding lead classification helps tailor marketing efforts for better results. Predictive lead scoring is a powerful method utilized by sales and marketing teams to analyze and score leads based on their potential to convert into customers. It uses machine learning algorithms to identify patterns and attributes that are most likely to result in sales. Implementing a lead scoring system brings various benefits to businesses, including increased sales, saved time for sales teams and administrators, scalability, and improved communication between marketing and sales teams.