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  1. Features
  2. Benchmarks and leaderboards

Benchmarks and leaderboards

Track and enhance customer support with LiveAgent's benchmarks and leaderboards. Monitor personal stats, benchmark against others, and reward top agents. Set goals using diverse metrics. Try for free, no credit card needed.

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Display stats for (options):Leaderboard for (options):Leaderboard examples
Benchmarks and leaderboards

See your personal statistics, like how long have you been online, how many messages you have responded to, and a ton of other useful data. Benchmark yourself to others in your customer support.

Leaderboard
Leaderboard for Answers

See who beats you in what metric and who is the highest ranking Agent logged in today. Reward your Agents based on these statistics, set internal goals, and see who’s performing accordingly.

Display stats for (options):

  • Today
  • Yesterday
  • This week (Mon-Sun)
  • Last week (Mon-Sun)
  • Last 7 days
  • Last 30 days
  • Last 90 days
  • This month
  • Last month
  • This year
  • Last year
  • Anytime

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Leaderboard for (options):

  • Levels
  • Badges
  • Worktime
  • Sales
  • Answers
  • Calls
  • Chat messages
  • Chats
  • Not ranked
  • Rewards
  • Negative reviews

Leaderboard examples

Leaderboard for levels
Leaderboard for Levels
Leaderboard for Badges
Leaderboard for Badges
Leaderboard for worktime
Leaderboard for Worktime
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