Benchmarks and Leaderboards

See your personal statistics, like how long have you been online, how many messages you have responded to, and a ton of other useful data. Benchmark yourself to others in your customer support.

See who beats you in what metric and who is the highest ranking Agent logged in today. Reward your Agents based on these statistics, set internal goals, and see who’s performing accordingly.

Display stats for (options):

• Today
• Yesterday
• This week (Mon-Sun)
• Last week (Mon-Sun)
• Last 7 days
• Last 30 days
• Last 90 days
• This month
• Last month
• This year
• Last year
• Anytime

Leaderboard for (options):

• Levels
• Badges
• Worktime
• Sales
• Answers
• Calls
• Chat messages
• Chats
• Not ranked
• Rewards
• Negative reviews

Leaderboard examples