The live chat has the ability to act as an offline button if there are too many people waiting in the chat queue. This helps eliminate customer’s frustration when the chat queue is long.
Max queue length
Easily define max queue limit in the live chat button settings. When the queue limit is reached, the chat button automatically changes its availability to offline or is completely hidden from your website.
Naturally, when the queue is back in the limit, the live chat button appears again with the online status.
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