Free Trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Pause

Everyone needs to take a break from time to time. You can do so with the Pause feature while you go take a coffee break or take care of personal stuff. No one will bother you during Pause, so enjoy your peaceful moment and get back whenever you’re ready.

LiveAgent offers an option for Agents and Admins to enter “Pause” mode. It’s typically used to turn off receiving tickets, chats, and calls while being out of the office for a short time (for example a lunch or a coffee break.)

Example

When an agent is leaving office for a short break (e.g. lunch, coffee) by clicking Pause, the agent’s account becomes inactive – no tickets, chats, or calls will arrive in his paused account. When the agent comes back by clicking Resume his account changes to active mode. The agent doesn’t have to log out and log in to his account.

The time spent in a pause doesn’t count in agent’s work report as work hours.

Need a short break?

Use the pause feature to make yourself unavailable for calls, incoming live chats, or high-priority tickets. Try it today. No credit card required.

Start free 14-day trial

Knowledgebase resources

Learn more details

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

×

Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo