Phone support is still amongst the most important ways to provide customers with quick and efficient support. Every help desk should have one, although it’s not always convenient or affordable to buy hardware phones. Softphones solve this issue so your help desk can have a level playing field.
LiveAgent offers the ability to connect and use softphones (software telephones). It allows users to make voice over Internet Protocol (VoIP) calls from computing devices. Softphones are communicating with the call exchange provider via the SIP protocol (SIP trunking).
Calls are still being handled, recorded, and tracked by LiveAgent itself.
Softphone is an optional 3rd party app that works in unison with your LiveAgent call center. If you’re already using some kind of softphone client, that is a great benefit.
that enables users to make VoIP calls:
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.