Phone support is still amongst the most important ways to provide customers with quick and efficient support. Every help desk should have one, although it’s not always convenient or affordable to buy hardware phones. Softphones solve this issue so your help desk can have a level playing field.
LiveAgent’s hosted call center software offers the ability to connect and use softphones (software telephones). It allows users to make voice over Internet Protocol (VoIP) calls from computing devices. Softphones are communicating with the call exchange provider via the SIP protocol (SIP trunking).
Calls are still being handled, recorded, and tracked by LiveAgent itself.
Softphone is an optional 3rd party app that works in unison with your LiveAgent call center. If you’re already using some kind of softphone client, that is a great benefit.
that enable users to make VoIP calls:
- and more…
iOS and Android devices with SIP functionality
- and more…
Organize your calls with LiveAgent
Connect your favorite softphone to the LiveAgent call center and start providing awesome phone support for every customer. Get started with our free 30-day trial today!
Online chatting apps are popular software tools for real-time messaging. They are widely used in customer service and offer text, audio, or video communication.
Multi-channel contact centers can optimize customer support by focusing on preferred channels and offering self-service options. Call center software with AI-powered analysis enhances the overall experience. Get phone extensions and software solutions from Global Call Forwarding and LiveAgent.
LiveAgent is a customer service software that offers a unified inbox and customization options. It provides fast support and improved communication. Contact them for a demo and pricing options.
VoipTel International and Voxtelesys offer affordable communication solutions with seamless integration with LiveAgent. Yootel also provides VoIP services with LiveAgent call center integration. LiveAgent offers a wide range of features for customer support.