Phone support is still amongst the most important ways to provide customers with quick and efficient support. Every help desk should have one, although it’s not always convenient or affordable to buy hardware phones. Softphones solve this issue so your help desk can have a level playing field.

LiveAgent’s hosted call center software offers the ability to connect and use softphones (software telephones). It allows users to make voice over Internet Protocol (VoIP) calls from computing devices. Softphones are communicating with the call exchange provider via the SIP protocol (SIP trunking).

Calls are still being handled, recorded, and tracked by LiveAgent itself.

Softphone is an optional 3rd party app that works in unison with your LiveAgent call center. If you’re already using some kind of softphone client, that is a great benefit.

LiveAgent Devices

Softphone clients

that enable users to make VoIP calls:

iOS and Android devices with SIP functionality

Knowledgebase resources

Learn more details

Organize your calls with LiveAgent

Connect your favorite softphone to the LiveAgent call center and start providing awesome phone support for every customer. Get started with our free 14-day trial today!

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