Phone support is still amongst the most important ways to provide customers with quick and efficient support. Every help desk should have one, although it’s not always convenient or affordable to buy hardware phones. Softphones solve this issue so your help desk can have a level playing field.

LiveAgent’s hosted call center software offers the ability to connect and use softphones (software telephones). It allows users to make voice over Internet Protocol (VoIP) calls from computing devices. Softphones are communicating with the call exchange provider via the SIP protocol (SIP trunking).

Calls are still being handled, recorded, and tracked by LiveAgent itself.

Softphone is an optional 3rd party app that works in unison with your LiveAgent call center. If you’re already using some kind of softphone client, that is a great benefit.

LiveAgent Devices

Softphone clients

that enable users to make VoIP calls:

iOS and Android devices with SIP functionality

Knowledgebase resources

Learn more details

Organize your calls with LiveAgent

Connect your favorite softphone to the LiveAgent call center and start providing awesome phone support for every customer. Get started with our free 14-day trial today!

Take a look at our review of Icanblink softphone and see how it performed in our day to day business tests.

Icanblink softphone review

Icanblink is a softphone software that enables users to make calls via the internet. It offers a free plan and is generally user-friendly, but may not work with every VoIP provider and has an outdated design. Installation is simple, but there is only a basic user guide available. The user interface is easy to use but could benefit from a refresh, and the app lacks a dedicated dial pad. Overall, it is functional but may not suit everyone's needs.

Make and receive international calls for local prices with LiveAgent softphone software. We're partnered with over 99% of VoIP providers.

Leading softphone software for B2B & B2C businesses

The article discusses the benefits of using LiveAgent's SIP-based VoIP phone support for call centers. They offer a free trial, no setup fees, and customer service available 24/7. LiveAgent can be accessed from anywhere with their native app, and there is no credit card required to sign up. Overall, LiveAgent aims to improve call center support with custom IVR trees and automatic callbacks.

Take a look at our essential Linphone softphone review, and find out if it's the right fit for your call center business.

Linphone softphone review

Linphone is a free open source softphone that offers standard features suitable for any use case. While the interface design can be confusing at first, it's fairly easy to get used to. Some users may experience freezing issues, but it operates smoothly on other computers. It can be downloaded from the official website, and connecting a SIP account is fairly easy. However, there is no digital dial pad, which some users may find inconvenient. Overall, it's an excellent choice for anyone who's looking for a free softphone solution.

Choose calling devices you and your agents prefer. LiveAgent supports headsets and mobile phones, and even browsers or phone apps for calling.

Supported call devices

LiveAgent offers multiple call handling options for agents, including headsets, web browsers, mobile apps, and hardware phones. All major phone brands are supported. The platform also provides knowledge base resources and a free trial for their SIP phone feature. LiveAgent is a customer service software with various integrations and features, such as complaint management and email management, with sales contacts available for demo requests.

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