Never miss a thing with email notifications from LiveAgent. These notify you every time you receive an email. There will be no more missed conversation replies and you can keep doing what you need to without checking the inbox way too often.
Email notifications can be activated to automatically send emails to Agents:
- When a Ticket is assigned to an agent
- When a customer replies in an assigned ticket
- When a new ticket is created in a Department the agent is a part of
It prevents your customer service ticketing software from becoming overloaded with unanswered tickets.
Say goodbye to abandoned tickets
Get email notifications about each new ticket, or ticket response. Try it today. No credit card required.
Knowledgebase resources
LiveAgent monthly updates: September edition
LiveAgent's September update introduces revamped agent ranking feature, Facebook message integration, smooth translations, knowledge base improvements, and transparent ticket filters. The team is also working on SLA and tag revamp, AI enhancements, and a design upgrade.
Introducing LiveAgent’s new AI-powered feature in the works
LiveAgent introduces an AI-powered feature for email ticketing. It saves time, improves response accuracy, and provides personalized support.
The text provides information about LiveAgent, a customer service software company. It includes details about their services, awards and partnerships, as well as a glossary and other resources. The text also offers contact information for sales and support, and encourages sign-up for a free trial. LiveAgent is currently building a dashboard for new customers. The website uses cookies, and offers a variety of communication channels for customer contact.
