Customer service doesn’t stop when you leave your desk. LiveAgent offers a native Android app for your favorite mobile device so that you can also provide customer service on the go.
Download the free Android LiveAgent app that lets you stay connected to your website visitors outside of the office. You can chat with your customers anywhere, send quick replies, and impress your customers with constant support.
Main features:
- Resolve, transfer, and respond to tickets
- Chat with your customers directly from the app
- Use preset filters to organize your tickets
- Get push notifications of new tickets or chats
- See tags, notes, and departments for every ticket
Full customer support in your hand. Solve tickets and be more productive on the go!
Download the Android LiveAgent app
Provide support on the go
Download our iOS app and start answering tickets from anywhere. Try it today for free. No credit card required.
The article discusses the importance of customer retention for businesses and suggests using email as a tool for engaging and retaining customers. Tips are given on sending the right emails, making customers feel special, and building customer loyalty. There is also information on LiveAgent, a customer service software that offers various features such as VoIP phone systems, inbound call center software, and email management software. The company has released an updated version and now supports integration with website builder uKit. The article provides an analysis of competitors and information on LiveAgent's demo, pricing, features, integrations, and alternatives, as well as a support portal, company information, and a learning section.
How LiveAgent’s customer support uses WhatsApp
LiveAgent uses WhatsApp to improve customer support by providing quicker responses through instant messaging and integrating separate WhatsApp numbers for different sales departments. They also have set up SLAs and message templates to maintain a higher response rate and improve communication. Try their WhatsApp integration for better customer relationships and improved help desk.
LiveAgent is a customer support software that offers personalized experiences and effective communication tools. It streamlines communication for businesses through features like live chat, call center support, and a customer portal. Trusted by companies like NASCAR and Forbes, it improves customer service and sales.
