Help desk and call center software for small and growing support teams, since 2004
One inbox for every channel
Help desk softwareTickets from email, chat, calls and social, with rules and reports
Live chatChat with visitors on your website
Call centerCalls, call menus (IVR) and routing
Social mediaFacebook, X and WhatsApp messages
Knowledge baseHelp articles customers find themselves
Universal inboxEvery channel in one view
Made for
Your type of businessSolo, startup, agency, education or enterprise
Your industryE-commerce, SaaS, travel, retail, healthcare and more
Run your support
TicketingAssign, tag and track every request
IntegrationsShopify, Slack, Jira and more
Video tourSee the app in a short video
All featuresEverything LiveAgent does, in one list
- Data in the EU (Frankfurt), the US or Singapore, you choose
- Free help moving your tickets and history with any paid plan
- 30-day free trial, no credit card
AI agents in LiveAgent
AI that answers customers and drafts replies, inside the same inbox your team already uses.
On every plan. You pay your AI provider directly; LiveAgent charges nothing for AI.
All AI features
What the AI does
AI chatbotAnswers chats around the clock, hands over to a person
AI Answer AssistantDrafts replies from the ticket and your help articles; agents review
AI autoresponderInstant first replies to new tickets
Human handoverThe bot passes the chat to an agent, with history
AI ticket summaryLong threads summed up in seconds
AI spam filterKeeps spam and irrelevant mail out of the queue
Pricing
Customers
Customer storiesHow support teams use LiveAgent
AwardsIndustry awards and badges
★ 4.5 G2 (1,538) ★ 4.7 Capterra (1,789) checked Nov 1, 2026
Switch to LiveAgent
Free data migrationFree help moving your tickets and history with any paid plan
From Zendesk Freshdesk Help Scout Intercom Zoho Desk HubSpot or a shared Gmail or Outlook inbox
Trust & security
Security & privacy
GDPR & DPA
Subprocessors
System status
Chat with our team
Ask about plans, set-up or moving from your current tool.
Start a chat
Learn
BlogGuides for support teams
AcademyCustomer service, step by step
GlossarySupport terms explained
TemplatesReady-made replies and emails
ChecklistsSet-up and process checklists
Help
Help centerHow-to articles for LiveAgent users
API referenceFor developers
ChangelogWhat changed in the app
Company
About LiveAgentQuality Unit, Bratislava, since 2004
Affiliate programEarn by recommending LiveAgent
Log in
Free trial Book a demo
30 days free, no credit card

/

Chat with usChat

Free trial Book a demo

This page in

العربية
Čeština
Dansk
Deutsch
English
Español
Suomi
Français
Magyar
Italiano
日本語
Nederlands
Polski
Português (Brasil)
Română
Slovenčina
Svenska
Tagalog
Tiếng Việt
简体中文

Buyers often look for

Home /
Search

Search

Search the documentation for specific topics or keywords.

Loading...

min read

Footer

LiveAgent is help desk and call center software for small and growing support teams, in business since 2004.

Email, live chat, phone, social media and WhatsApp in one shared inbox, with a knowledge base, AI that answers customers and drafts replies, and integrations like Shopify.

AI on every plan, no per-resolution fees from LiveAgent
Data in the EU (Frankfurt), the US or Singapore, you choose
30-day free trial, no credit card
Free help moving your tickets and history

4.5 on G2 1,538 reviews (opens another site) 4.7 on Capterra 1,789 reviews (opens another site) checked Nov 1, 2026

Talk to a person

US, toll-free +1 888 257 8754
Europe +421 2 33 456 826
WhatsApp +1 786 204 1375

Our team answers chat, calls and WhatsApp Mon–Fri, 7:00–23:00 Central European time (until late afternoon in New York).

Product

Help desk software
Ticketing software
Live chat software
Call center software
Shared inbox
Social media support
Knowledge base
AI agents
Integrations
All features

Pricing & buying

Pricing
Free 30-day trial
Book a demo
Product tour
Customer stories
Awards & ratings
For startups
Request for proposal

Switch to LiveAgent

Free data migration
From Zendesk
From Freshdesk
From Help Scout
From Intercom
From Zoho Desk
From HubSpot

Trust & security

Security & privacy
GDPR & DPA
Subprocessors
System status (opens another site)

Learn

Blog
Academy
Glossary
Templates
Checklists

Company

About LiveAgent
Contact us
Help center (opens another site)
API reference (opens another site)
Changelog (opens another site)
Affiliate program

Language: English

العربية
Čeština
Dansk
Deutsch
English
Español
Suomi
Français
Magyar
Italiano
日本語
Nederlands
Polski
Português (Brasil)
Română
Slovenčina
Svenska
Tagalog
Tiếng Việt
简体中文

Terms Privacy policy Impressum Sitemap Cookie settings

Your Privacy Choices

© 2004–2026 Quality Unit, LLC

Cookie Consent
We use cookies to enhance your browsing experience and analyze our traffic. See our privacy policy.

Reject all Manage preferences Accept All

Cookie Settings

Necessary Cookies

These cookies are required for the website to function and cannot be disabled.

Analytics Cookies

These cookies help us understand how visitors interact with our website.

Marketing Cookies

These cookies are used to measure the effectiveness of our advertising campaigns and to support relevant advertising on third-party platforms.

Functional Cookies

These cookies are used to remember your preferences and improve your experience.

Cancel Save Preferences