LiveAgent is an all-in-one customer service platform that brings live chat, AI chatbot, email ticketing, built-in call center, social media support, and knowledge base management together in a single dashboard to help teams deliver faster, smarter support.

How does the LiveAgent AI chatbot work?

LiveAgent's AI chatbot operates 24/7 in 100+ languages, using your knowledge base, website content, and documents to answer common questions instantly. When issues are more complex, it hands the conversation off to your human agents with full context.

Does LiveAgent offer a free trial?

Yes — LiveAgent comes with a 30-day free trial that requires no credit card, letting you test all features before committing to a paid plan.

How much does LiveAgent cost?

LiveAgent pricing starts at $15 per agent/month (billed annually) with multiple tiers available including Small, Medium, Large, and Enterprise plans — each adding more advanced features like call center, social channel integration, SLA, and dedicated support.

What communication channels are supported?

LiveAgent supports email, live chat, phone (via built-in call center), Facebook, X, Instagram, WhatsApp, Viber, Telegram contact forms, knowledge base, and more — all unified into one inbox so you never miss a conversation.

Can I cancel or change my plan anytime?

Absolutely — you can upgrade, downgrade, or cancel your plan anytime with no contracts, no setup fees, and flexible billing options.

AI-fueled customer support

AI-powered help desk resolves 75% of routine tickets instantly. Get automated ticketing, multilingual AI agents, and smart triage in real-time.

No setup fee 24/7 Customer service No credit card required Cancel any time

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AI and human support in perfect sync

Unlike rigid AI solutions, LiveAgent gives you complete control. Customize automation rules, workflows, and AI behavior to match your exact business needs—not the other way around.

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One Ecosystem, Infinite Capabilities. The AI Intelligence Suite.

Move beyond simple automation. LiveAgent’s AI Suite integrates agentic workflows and real-time cognitive tools to resolve tickets, refine communication, and scale your global presence—all from a single, unified inbox.

Get Started | 30 days free Discover all features

Start Smarter. Scale Faster.

You don’t need a data scientist to launch world-class AI. Activate these core capabilities in minutes and watch your team’s productivity soar.

AI Chatbot
Take your customer support to the next level with LiveAgent AI-powered chatbot — a smart assistant built right into your helpdesk that delivers instant, accurate answers and seamless interactions around the clock.
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AI Answer Assistant
Let AI polish your rough drafts into professional, customer-ready messages in one click. Refine tone, extend details, or simplify language to perfect every customer interaction.
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AI Answer Composer
Handle 3x more tickets without the burnout. Use AI Answer Composer to generate perfect responses based on your ticket history and context in one click.
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Make every conversation count.

Reach customers wherever they are with an omnichannel help desk and built-in call center.

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Your All-in-One Multi-Agent Orchestration.

Deploy specialized AI capabilities that analyze sentiment, predict escalations, and generate leads. No technical expertise required on your end - just results from day one.

Knowledge Base Assistant

Delivers self-service solutions for customers or internal staff using natural-language models.

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AI Review & Feedback Analysis

Analyses user sentiment and identifies recurring issues or opportunities.

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AI Conversational Support Bot

Acts as a proactive agent that suggests next steps or upsells during chat interactions.

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AI Multi-Language Support

Provides real-time translation that lets your agents communicate seamlessly with customers worldwide.

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AI Sentiment Forecasting

Predicts satisfaction trends or churn risk across channels, giving you early warning signals when customers are at risk.

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AI Lead Generation

Proactively gathers leads and sends notifications to your email.

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AI Escalation Prediction

Predicts which tickets may require escalation to human agents, improving prioritization.

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Automate your support workflow in minutes.

Simple. Scalable. Human.

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What else is possible with LiveAgent AI?

Tell us your requirements, and our team delivers a fully configured, ready-to-use solution tailored precisely to your support operation. No technical expertise required on your end—just results from day one.

Our latest blogs

LiveAgent monthly product update: April edition

Explore LiveAgent's April 2026 updates, featuring the new Call Listening feature, an in-app News panel and resolved ticket date preservation.

April 7, 2026 • 3 min read

We have worked with thousands of amazing people

"The support team always responded promptly with quick to implement solutions. "

"LiveAgent empowers our agents to provide better, faster, and more accurate support. "

"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "

"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "

"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "

"We like to offer our customers the best support experience. That's why we chose LiveAgent. "

"We've been using LiveAgent since 2013. We can't imagine working without it. "

"It's a pleasure to have a great portal that improves our customer service. "

"Since we are using LiveAgent our response time improved by 60%. "

"LiveAgent empowers our agents to provide better, faster, and more accurate support. "

"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "

"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "

"We like to offer our customers the best support experience. That's why we chose LiveAgent. "

"It's a pleasure to have a great portal that improves our customer service. "

"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "

"We like to offer our customers the best support experience. That's why we chose LiveAgent. "

"Since we are using LiveAgent our response time improved by 60%. "

Frequently asked questions

: LiveAgent is an all-in-one customer service platform that brings live chat, AI chatbot, email ticketing, built-in call center, social media support, and knowledge base management together in a single dashboard to help teams deliver faster, smarter support.
: LiveAgent's AI chatbot operates 24/7 in 100+ languages, using your knowledge base, website content, and documents to answer common questions instantly. When issues are more complex, it hands the conversation off to your human agents with full context.
: Yes — LiveAgent comes with a 30-day free trial that requires no credit card, letting you test all features before committing to a paid plan.
: LiveAgent pricing starts at $15 per agent/month (billed annually) with multiple tiers available including Small, Medium, Large, and Enterprise plans — each adding more advanced features like call center, social channel integration, SLA, and dedicated support.
: LiveAgent supports email, live chat, phone (via built-in call center), Facebook, X, Instagram, WhatsApp, Viber, Telegram contact forms, knowledge base, and more — all unified into one inbox so you never miss a conversation.
: Absolutely — you can upgrade, downgrade, or cancel your plan anytime with no contracts, no setup fees, and flexible billing options.

The leader in help desk software

Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.

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AI-fueled customer support