AI agents for every department
Connect an AI agent to any department so it automatically picks up unassigned tickets there — you choose the departments, the budget, and how often it runs.
Dispatch rules
Point an AI agent at a department, not a single ticket
A dispatch rule connects one or more departments to a specific AI agent, so it automatically picks up the department's unassigned tickets instead of waiting for someone to hand it work one ticket at a time. Each rule also sets which AI budget covers the usage and whether the agent should run once per ticket or every time.
- Target one department or several with a single rule
- Pick which AI agent handles the work
- Set the AI budget the rule draws from
- Choose whether it runs once or every time
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“LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.”
Peter Komornik
Slido
“It’s a pleasure to have a great portal that improves our customer service.”
Roman Bosch
Partly
“LiveAgent empowers our agents to provide better, faster, and more accurate support.”
Christine Preusler
HostingAdvice
“LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.”
Karl Dieterich
Covomo
“We have been using LiveAgent since August and we are really satisfied with it.”
Hendrik Henze
HEWO Internetmarketing
“Since we are using LiveAgent our response time improved by 60%.”
Razvan Sava
Webmaster Deals
“Our paid customer conversion rate went up 325% the first month we’ve set up and actively started using LiveAgent.”
Taras Baca
XperienceHR
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The Workplace Depot
“We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.”
Viviane Carter
CSI Products
“With LiveAgent we’re able to give our customers support wherever they are.”
Christian Lange
Lucky-Bike
AI agent dispatch
Match departments to the right AI agent
What you control per rule:
- Which department or departments it applies to
- Which AI agent picks up the work
- Which AI budget the usage is billed to
Stay in control of cost and behavior
Built-in guardrails:
- A required AI budget on every rule
- A run mode you choose per rule
- Departments with no rule are completely unaffected
How It works?
Create a dispatch rule
Start a new dispatch rule from your AI agent settings.
Pick the departments
Choose one or more departments you want this AI agent to cover.
Choose the AI agent and budget
Set which AI agent handles the work, and which AI budget the usage draws from.
Set the run mode
Choose whether the rule runs once per ticket or every time, then save it.
Pricing
The best value for your money
We carefully selected features in our pricing plans so you can pick the most affordable plan with the best value. Pay only for what you use without breaking your budget.
Give every department its own AI coverage
Set up a dispatch rule once, and an AI agent automatically works a department's unassigned tickets from then on — inside the budget and run mode you set.
