Andrej Harsani

Andrej Harsani co-founded Quality Unit with Viktor Zeman in 2004 and leads it as co-CEO. Their first product was Post Affiliate Pro, and answering its customers in real time turned out to be harder than it should be. No tool on the market did what they needed, so they built one. LiveAgent launched in 2006 as live chat. In 2011 it became a help desk with email, chat and calls in one place, and in 2014 it moved to the cloud. Today it serves more than 7,000 businesses, with about 100 people at Quality Unit in Bratislava.

Andrej now leads LiveAgent’s move to AI-first: AI built into every feature, from email, chat and social media to calls and the knowledge base, so it works as one part of the help desk rather than an add-on. People stay in control. Each team decides in its settings what the AI does on its own, what it only suggests to agents, and when it hands a conversation to a person, and agents can step in at any time.