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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Agent group

What is an agent group?

An agent group, also called department, is a group of agents that share analogous skills and abilities. It is also a kind of streamline process and organising people. Agent groups are based on something, e.g. location of clients or type of issue. It helps agents to concentrate on specific field and stay focused and effective. All incoming messages and calls entering through different channels are in a moment redirected to various agent groups without manual processing. Make your agent groups in your LiveAgent.

Learn more about Departments in LiveAgent.

Agent group

FAQ

What does agent for group mean?

A group agent is a group of agents who have similar abilities and skills. Besides, it is an improvement in organizing people. Thanks to this grouping, agents can focus on a specific area. This favors the effectiveness and efficiency of agents.

How to create agent groups in LiveAgent?

In LiveAgent you can create so-called departments. For example, you can create a “sale” group and assign appropriate tickets to it. You can create them in the “configuration” section and then clicking “departments”. Here you can create and manage your groups.

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