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Help desk software comparison
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Fed up with your help desk software?

HappyFox is a great help-desk software with ticketing features and knowledge management and an intuitive interface. However, if you’re looking for a HappyFox alternative, consider LiveAgent.

At LiveAgent we understand that with great software comes great customer service. That’s why we created a fully-featured help-desk software which will boost your customer service team’s productivity, increase customer satisfaction, and save you money all at the same time. Discover the power of a universal inbox, automation features, hybrid ticketing system, reporting features and much more.

LiveAgent has served over 15,000 businesses and 150M end-users worldwide. Join them in providing world-class customer service. We make it easy.

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HappyFox vs LiveAgent at a glance

Features Liveagent HappyFox
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
HappyFox offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
HappyFox offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center
HappyFox doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service.
HappyFox offers Self-Service.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
HappyFox doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
HappyFox offers a Twitter integration in plan with pricing on request.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
HappyFox doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
HappyFox doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
HappyFox offers a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
HappyFox offers knowledge base in plan with pricing on request.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
HappyFox offers customer forum in plan with pricing on request.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
HappyFox offers automation and rules in plan for $149/agent/month.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
HappyFox offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
HappyFox doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
HappyFox doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
HappyFox offers unlimited history in plan for $149/agent/month.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
HappyFox offers unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
HappyFox offers unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
HappyFox doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
HappyFox doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
HappyFox offers unlimited 24/7 support.
Person deciding between two solutions

Powerful HappyFox alternative

LiveAgent harnesses the power of a universal inbox, hybrid ticketing system, automation, analytics, reporting and gamification features. It’s also multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets.

Give your customer support the boost it needs with LiveAgent today.

The fastest chat widget

If you’re looking for a HappyFox alternative and speed is a metric that’s important to you, LiveAgent might be what you’re looking for. LiveAgent boasts the fastest chat widget on the market — it displays in just 2.5 seconds.

A fast chat widget is the way to go if you want to convert a website visitor into a customer effectively. According to an eMarketer report, 35% more people made a purchase online after using live chat. This is because customers can have their questions answered instantly prior to purchasing.

The fastest live chat on the market

Reasons why companies switch to LiveAgent

Find out how LiveAgent stands out from other alternatives

Improved satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

Increased productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

Full of useful features

With more than 179 help desk features, providing support will be a piece of cake.

Do more customer support for less money

Get more for less with LiveAgent

Getting the best value for your money is crucial when you’re looking for a great help desk software. If you’re looking for a competitive HappyFox alternative, consider LiveAgent. Our software enables you to increase your customer service team’s productivity and customer satisfaction while saving you money. Try LiveAgent today. With LiveAgent, you get more for less.

Why settle for less?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. That’s why it’s a great alternative to HappyFox. LiveAgent saves you time and money, so you can focus on what’s important — building meaningful relationships with your customers.

Ready to switch to LiveAgent

LiveAgent vs. HappyFox Comparison

Check out how we compare to HappyFox based on customer reviews on Capterra

comparison between LiveAgent and HappyFox

Current as of 01/23/2020

See why our customers chose LiveAgent as their preferred HappyFox alternative

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