Free Trial

Ticket management

What is ticket management?

Tracking customers issues manually would be time-consuming and problematic to regulate. Ticket management is a necessary feature of help desk management. It allows managing data and customers inquiries. A company uses ticket managing to answer customers’ requests. Ticket holds status and specifies requests. That helps customer service staff be more organized and be better in helping customers. Managing tickets makes things easier and quicker.

Back to Glossary

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.