What is an open ticket?
When you process a complaint to any customer service office, the ticket generated is by default an open ticket. An open ticket basically suggests that an issue registered by a customer has not been solved yet.
Frequently asked questions
What is an open ticket?
An open ticket is a ticket that has been generated by the system and has not yet been resolved by customer service.
How long should a ticket remain open?
The ticket should be opened for a maximum of three to five days before it goes to the closed state. The end user can then re-establish contact on the same ticket.
Where can you find a list of open tickets in LiveAgent?
You can find a list of open tickets in LiveAgent in the panel along with a list of all tickets.