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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Open ticket

What is an open ticket?

When you process a complaint to any customer service office, the ticket generated is by default an open ticket. An open ticket basically suggests that an issue registered by a customer has not been solved yet.

FAQ

What is an open ticket?

An open ticket is a ticket that has been generated by the system and has not yet been resolved by customer service.

 

How long should a ticket remain open?

The ticket should be opened for a maximum of three to five days before it goes to the closed state. The end user can then re-establish contact on the same ticket.

 

Where can you find a list of open tickets in LiveAgent?

You can find a list of open tickets in LiveAgent in the panel along with a list of all tickets.

 

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