Free Trial

Open ticket

What is an open ticket?

When you process a complaint to any customer service office, the ticket generated is by default an open ticket. An open ticket basically suggests that an issue registered by a customer has not been solved yet.

FAQ

What is an open ticket?

An open ticket is a ticket that has been generated by the system and has not yet been resolved by customer service.

 

How long should a ticket remain open?

The ticket should be opened for a maximum of three to five days before it goes to the closed state. The end user can then re-establish contact on the same ticket.

 

Where can you find a list of open tickets in LiveAgent?

You can find a list of open tickets in LiveAgent in the panel along with a list of all tickets.

 

Back to Glossary Create account for FREE

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.