What is an open ticket?
When you process a complaint to any customer service office, the ticket generated is by default an open ticket. An open ticket basically suggests that an issue registered by a customer has not been solved yet.
Frequently asked questions
What is an open ticket?
An open ticket is a ticket that has been generated by the system and has not yet been resolved by customer service.
How long should a ticket remain open?
The ticket should be opened for a maximum of three to five days before it goes to the closed state. The end user can then re-establish contact on the same ticket.
Where can you find a list of open tickets in LiveAgent?
You can find a list of open tickets in LiveAgent in the panel along with a list of all tickets.
- What are Multiple Ticket Tabs? (+ Free Trial) | LiveAgent
- Best 8 Ticketing Software For 2022 | LiveAgent
- Agent Ticket Scope (Explained)
- What is a Ticketing Feature (+ Free Trial) | LiveAgent
- Closed Ticket (Explained)
- Unassigned Ticket (Explained)
- What is a Ticketing System and How to Choose One? (Tips)
- Assign Ticket (Explained)