What is phone ticketing?
Every phone call from a customer to helpdesk is archived in a form of ticket. The ticket contains information about the caller, the agent and the conversation between them. When another call concerning the same topic is made, information about it is added to the previous ticket.
Ticketing is important for keeping track of all the actions. Not only phone calls, but also emails and other means of communication are turned into tickets. This helps to maintain unity and order among all channels.
Frequently asked questions
What is phone ticketing?
Telephone calls made to the helpdesk by customers are archived in the form of tickets. It contains information about the calling user, the agent that handles the case, and the conversation between them.
How can you use phone ticketing?
Telephone tickets allow you to collect information about customers, collecting stories about communication between the customer and the company. Thanks to this, you have unity and order in communication on all channels.
Can you use phone ticketing via LiveAgent?
LiveAgent offers the option of telephone tickets. Thanks to the software, you can use the phones at a higher level and thus develop the level of customer service.
Expert note
<p>Phone ticketing is a powerful tool for providing real-time support and resolving customer issues quickly. By utilizing this technology, businesses can enhance their customer service experience and increase customer loyalty.</p>
Ticketing systems improve productivity and customer satisfaction, leading to more sales and brand loyalty. LiveAgent offers a ticket management system with features like social listening, CRM, live chat, and knowledge bases. Choosing the right system involves researching and trying out different options. LiveAgent provides a free trial and demo for businesses to test its software.
The text provides information about LiveAgent, a customer service software company. It includes details about their services, awards and partnerships, as well as a glossary and other resources. The text also offers contact information for sales and support, and encourages sign-up for a free trial. LiveAgent is currently building a dashboard for new customers. The website uses cookies, and offers a variety of communication channels for customer contact.
LiveAgent is a customer service software that improves engagement and streamlines support in eCommerce businesses. It offers ticket management, VoIP phone systems, and call center software. With pricing starting at $9/month/agent and a 14-day free trial, it is cost-effective and user-friendly. The software also provides a unified inbox, customization options, and the ability to export tickets in HTML or PDF format. LiveAgent is currently building a dashboard for new customers.
