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Fed up with your help desk software?
Get the right help desk software for your business. LiveAgent is an omnichannel solution that brings you great tools for providing the best customer support possible.
LiveAgent’s ticket system does more than just email. Cover all relevant communication channels and get closer to your customers.
Save more with LiveAgent
3 reasons why companies switch to LiveAgent
Call center support
Besides many other features, LiveAgent also supports call center integration. It’s quick and easy to set up!
Rich on features
Over 175 + features to make your work flow easier and more enjoyable.
Affordable pricing
LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.
SupportBee vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
SupportBee
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing in Ticket plan for $15/agent/month.
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SupportBee offers ticketing in plan for $15/agent/month.
|
| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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SupportBee doesn't offer Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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SupportBee doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service.
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SupportBee doesn't offer Self-Service.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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SupportBee doesn't offer a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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SupportBee doesn't offer a Twitter integration.
|
| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers an Instagram integration.
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SupportBee doesn't offer an Instagram integration.
|
| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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SupportBee doesn't offer a Viber integration.
|
| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
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SupportBee offers knowledge base in plan for $15/agent/month.
|
| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum in Ticket plan for $15/agent/month.
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SupportBee offers customer forum in plan for $20/agent/month.
|
| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
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SupportBee offers automation and rules in plan for $15/agent/month.
|
| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions in Ticket plan for $15/agent/month.
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SupportBee offers API functions in plan for $15/agent/month.
|
| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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SupportBee doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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SupportBee doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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SupportBee doesn't offer unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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SupportBee doesn't offer unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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SupportBee doesn't offer unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
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SupportBee offers unlimited tickets/mails in plan for $15/agent/month.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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SupportBee doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
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SupportBee offers unlimited 24/7 support in plan for $15/agent/month.
|
More channels, better support
Give your customers more options for reaching out to you. Don’t stop with emails, let them reach you through social media like Instagram or Facebook. They can call you to your own call center, chat with you via a live chat widget on your website or find answers on their own via knowledge base.
Every communication is managed via a reliable ticket system, so there is no need to worry about messy communication. Everything is sorted, as it should be.
Would you like a fast live chat?
A live chat is a great tool for letting your customers connect with you quickly straight from your website. Therefore it should be as fast as possible.
LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. You can even get to see what are your customers typing as they’re typing it and prepare your replies before they hit send.
Looking for a different helpdesk software?
Getting more tools, features and communication channels for your help desk doesn’t have to ruin your budget. LiveAgent’s paid plans are reasonably priced and packed with everything you need for providing better customer support.
Have a look at our plans and see for yourself.
See why companies switch to LiveAgent
Ready to try it out?
Switch to LiveAgent today and provide better support with the right tools.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
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FAQ
What is the SupportBee alternative?
LiveAgent is a SupportBee alternative that offers more than a ticketing system. LiveAgent is a complete help desk solution that includes ticketing, call center, live chat, customer portal, forum, knowledge base, and social media integrations. Thus, it is a great option for businesses that seek to provide a wholesome customer service experience without spending additional costs on hiring more agents.
Why should you migrate to LiveAgent?
LiveAgent is a feature-rich customer service software that offers an extensive amount of features for improved agent workflows, such as automatic callback, automatic ticket distribution, IVR, and more. As a result, you can create an efficient workflow for your customer service representatives, which will improve your overall customer service.
What are the business benefits of migrating to LiveAgent?
Since LiveAgent is a complete help desk solution, it allows you to deal with all customer problems effectively. As a result, your business can improve customer experience, customer loyalty, sales, and overall agent workflow.
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