"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
Looking for a Vision Helpdesk alternative?
Discover the benefits of LiveAgent, a powerful alternative to Vision Helpdesk.
No setup fee
Customer service 24/7
No credit card required
Cancel any time
Struggling with disorganized help desk software?
LiveAgent provides small and medium-sized businesses with the same powerful tools that large enterprises rely on, without the premium price tag. Many enterprise-level help desk solutions can cost thousands of dollars per year, often requiring significant investment in training, customization, and ongoing support.
Try it for free
3 reasons companies switch to LiveAgent
- Improved Satisfaction
LiveAgent increases customer satisfaction & improves conversion rates.
- Affordable pricing
LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.
- Increased Productivity
Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.
Vision Helpdesk vs LiveAgent at a glance
See a detailed comparison of Vision Helpdesk vs LiveAgent features.
LiveAgent | Vision | |
|---|---|---|
| Feature | ||
| Ticketing | ||
| Live Chat | ||
| Call Center | ||
| Self-Service | ||
| Viber | ||
| Knowledge Base | ||
| Customer Forum | ||
| Automation and Rules | ||
| API | ||
| Interactive Voice Response (IVR) | ||
| Video Calls | ||
| Unlimited History | ||
| Unlimited Websites | ||
| Unlimited Chat Buttons | ||
| Unlimited Tickets/Mails | ||
| Unlimited Call Recording | ||
| Unlimited 24/7 Support | ||
One inbox - all channels
LiveAgent boasts its multi-channel toolset with 130+ ticketing features and 200+ integrations, all seamlessly organized within a single CRM.
No more switching between screens or missing crucial messages. LiveAgent empowers your team to provide seamless, efficient support, improving both agent productivity and customer satisfaction. Unlike Vision Helpdesk, LiveAgent will reorganize your whole customer support journey completely stress-free.
Social media interactions
Looking to provide support not just via traditional channels but also via social media? We’ve got you covered.
LiveAgent is one of few help desk solutions that offers not just Facebook and Twitter but also Instagram communications. With Viber and WhatsApp integration you will be able to respond to your customers queries at any time of the day.
Viber integration also enables you to to broadcast messages to a maximum of 300 recipients.
Lighting-fast chat widget
Live chat allows your customers to contact you straight from your website and chat instantly. That’s why it needs to be fast.
LiveAgent is proud to have the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds.
Benefit from Proactive chat invitations feature to boost customer service and ROI by 105% with LiveAgent’s system. This feature allows you to include targeted, multilingual, customizable invitations based on customer’s behavior on your website. Try it for free to enhance customer interactions across different stages.
An Analytics-Driven Vision Alternative
Switch to a help desk software that turns analytics into actionable insights.
A comprehensive Analytics Overview dashboard of LiveAgent summarizes all incoming and outgoing messages, chats, and calls. It tracks emails, tickets, social media interactions, agent responses, and key performance metrics, which can be filtered by time, department, agent, tag, or channel.
LiveAgent offers a centralized system for tracking customer inquiries that comes with an excellent built-in ticketing system for keeping tabs on customer issues. The live chat feature is another standout, allowing timely customer engagement.
LiveAgent vs Vision Helpdesk Comparison
Head over to Capterra to compare LiveAgent and Vision Helpdesk's customer service platform ratings based on customer reviews
Testimonials
Get LiveAgent and join 7000 happy clients
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "
"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "
"We have been using LiveAgent since August and we are really satisfied with it. "
"We have been using LiveAgent since August and we are really satisfied with it. "
"It's a pleasure to have a great portal that improves our customer service. "
"It's a pleasure to have a great portal that improves our customer service. "
"We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity. "
"Since we are using LiveAgent our response time improved by 60%. "
"Since we are using LiveAgent our response time improved by 60%. "
"Since we are using LiveAgent our response time improved by 60%. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"We see LiveAgent as a great tool for communicating with customers. "
"We see LiveAgent as a great tool for communicating with customers. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"We have been using LiveAgent since August and we are really satisfied with it. "
"It's a pleasure to have a great portal that improves our customer service. "
"We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "
"We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity. "
"We see LiveAgent as a great tool for communicating with customers. "
The leader in Help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
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Join our community of happy clients and provide excellent customer support with LiveAgent.
