Need a Help Scout alternative?

LiveChat live chat review

LiveChat is a well-designed live chat software that offers an extensive feature set for agents and customers. It also provides additional communication channels, such as social media and ticketing. Registration is fast, and integration options include a WordPress plugin, Google Tag Manager, or manual installation. LiveChat offers a well-focused set of features, including chatbots, reports, and extensive customization options for the live chat widget. The analytics features provide a quick overview and in-depth information related to the live chat. The LiveChat dashboard is easy to navigate, and the interface is professional. Overall, LiveChat is a reliable and fast live chat solution suitable for businesses of all sizes.

How to use live events to enhance customer service

Live events are crucial for brands as they allow them to connect with their audience and experiment with alternative forms of retail. They provide an opportunity to research what consumers want and tailor output based on first-hand evidence and complaints. Customer service has changed, and effective customer service involves more than processing orders with a smile. The key to success at live events is preparation. Brands should know their products and have marketing materials, exclusive offers, and discount codes to hand. They should also use social media to test new deals before offering them at live events. While live events have many benefits, brands need to be prepared to become customer-facing businesses for the day, or risk harming their reputation.

Videos - Liveagent Product Tour

LiveAgent Help is a software solution that streamlines messages from different platforms into a single inbox for improved workflow efficiency and customer satisfaction. It offers a native live chat for customer engagement and monitoring of website behavior to convert visitors into paying customers. LiveAgent Help also provides a virtual call center with advanced features such as attended call transfers, unlimited call recordings, and IVR. A customer portal can also be built and customized with a knowledge base and community forums. The platform has been trusted by companies such as NASCAR and Forbes and offers a free trial.

Videos - Telecube Liveagent Integration Guide

This video provides a guide for integrating Telecube and Live Agent for call routing. It covers creating an account with Telecube, configuring SIP settings, and troubleshooting potential problems. The article also includes information on LiveAgent's features and pricing.

Videos

The given text covers various topics related to customer service, public speaking, strategic communication, AI, and business. It includes insights on building a successful startup, creating exceptional customer experiences, understanding customer-centricity, and training for call center representatives. Additionally, the text explores the latest trends in AI, including voice replication and generative AI capabilities. Overall, it provides valuable insights and practical advice for anyone seeking to improve their customer service skills or grow their business.

LiveAgent bestowed with prestigious awards in Q1 of 2021

LiveAgent is a leading help desk software with 24/7 customer service and numerous awards and certificates from B2B and SaaS organizations. The platform offers advanced features such as trigger-based pro-active chat invitations, integrations with multiple social media networks, and forums. LiveAgent 5.24 offers new updates, customer support features, and a Salesforce integration for clients. The company has acquired over 30,000 customers by 2021 with offices in Kyiv and New York.