Looking for a HelpScout Alternative?
Make the most of your customer support platform by switching to LiveAgent.
Tired of dealing with your help desk software?
Importing your data from Help Scout to LiveAgent is a piece of cake. Either follow our step-by-step guide and do it yourself, or contact us, and our technical support staff will be happy to migrate your data for you. Migrate from HelpScout to LiveAgent in minutes. We offer an assisted HelpScout migration that will import all your data from Zendesk to LiveAgent. It's free and takes only 5 minutes.
Get started today
3 Reasons why Companies Choose LiveAgent over HelpScout
Find out how you gain by choosing LiveAgent among other alternatives:
- Significant savings and ROI
LiveAgent offers a forever free plan, as well as three other plans for bargain price.
- Increased Agent Productivity
Decrease the work time of your agents and solve more customer queries.
- AI powered features
Our software offers over 179 help desk features, complemented by over 40 integrations.
HelpScout vs LiveAgent at a glance
See a detailed comparison of HelpScout vs LiveAgent features.
LiveAgent | Help Scout | |
|---|---|---|
| Feature | ||
| Ticketing | ||
| Live Chat | ||
| Call Center | ||
| Self-Service | ||
| Viber | ||
| Knowledge Base | ||
| Customer Forum | ||
| Automation and Rules | ||
| API | ||
| Interactive Voice Response (IVR) | ||
| Video Calls | ||
| Unlimited History | ||
| Unlimited Websites | ||
| Unlimited Chat Buttons | ||
| Unlimited Tickets/Mails | ||
| Unlimited Call Recording | ||
| Unlimited 24/7 Support | ||
Unrivaled HelpScout Alternative
Boost your customer support and attract new customers. Use the potential of 175+ available help desk features, including a powerful ticketing system with automation, live chat, social networks, call centre and customer portal.
Why pay for 3 different products, when you can have everything in 1 for $39/month?
Multichannel integrations
LiveAgent offers more than 180 seamless integrations, so you can connect all the apps you need into one platform.
Connecting all the apps your customer service team uses every day can improve customer communication, response time, and overall customer experience. No additional costs charged.
We're Multilingual
Automated routine
LiveAgent reduces customer support costs, improves efficiency of your agents and saves their time via multiple automation rules. Eliminate any mistakes that could cost you your customers, revenue, or reputation by cutting out human intervention.
LiveAgent’s automation rules transforms your customer support by automating tasks like ticket transfers, tagging, and resolving issues. These rules, including action, time, and SLA rules, boost efficiency, reduce errors, and enhance customer satisfaction.
LiveAgent's powerful Universal inbox
Universal inbox ensures all your customer inquiries are on a single platform. Thus, all your live chats, emails, calls, social media, knowledge base, customer feedback are turned into so-called help desk tickets in a shared inbox. LiveAgent offers robust features for managing tickets, such as canned responses and private notes.
Your customer success team can use canned responses to answer repetitive questions/customer issues and internal notes to communicate within tickets (customer inquiries) privately. As a result, customer interactions are fast and effective.
Say goodbye to slow, subpar software
LiveAgent is the most reviewed and #1 rated help desk software, so we think it’s a perfect alternative to HelpScout.
Get 3 products for the price of 1 – help desk, live chat and phone support are all included.
LiveAgent will help you provide excellent customer support on all support channels. With powerful workflow automation and rules, your customer support team will save time and be more productive when solving customers’ queries.
Try LiveAgent for free and decide if it suits you better than HelpScout’s help desk solution.
LiveAgent vs HelpScout Comparison
Head over to Capterra to compare LiveAgent and HelpScout's customer service platform ratings based on customer reviews
Frequently asked questions
The leader in help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
