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Home | The 15 best Help Scout alternatives

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3 Reasons why Companies Choose LiveAgent over HelpScout

Find out how you gain by choosing LiveAgent among other alternatives:

Significant savings and ROI

LiveAgent offers a forever free plan, as well as three other plans for bargain price.

Increased Agent Productivity

Decrease the work time of your agents and solve more customer queries.

AI powered features

Our software offers over 179 help desk features, complemented by over 40 integrations.

HelpScout vs LiveAgent at a glance

Feature	LiveAgent	Help Scout
Ticketing	✅Yes	✅Yes
Live Chat	✅Yes	✅Yes
Call Center	✅Yes	❌No
Self-Service	✅Yes	✅Yes
Facebook	✅Yes	✅Yes
Twitter	✅Yes	❌No
Instagram	✅Yes	❌No
Viber	✅Yes	❌No
WhatsApp	✅Yes	✅Yes
Knowledge Base	✅Yes	✅Yes
Customer Forum	✅Yes	❌No
Automation and Rules	✅Yes	✅Yes
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	❌No
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	✅Yes
Unlimited Websites	✅Yes	✅Yes
Unlimited Chat Buttons	✅Yes	✅Yes
Unlimited Tickets/Mails	✅Yes	❌No
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	❌No

Unrivaled HelpScout Alternative

Boost your customer support and attract new customers. Use the potential of 175+ available help desk features, including a powerful ticketing system with automation, live chat, social networks, call centre and customer portal.

Why pay for 3 different products, when you can have everything in 1 for $39/month?

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Multichannel integrations

LiveAgent offers more than 180 seamless integrations, so you can connect all the apps you need into one platform.

Connecting all the apps your customer service team uses every day can improve customer communication, response time, and overall customer experience. No additional costs charged.

We're Multilingual

Our customer service software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.

Try it today

Automated routine

LiveAgent reduces customer support costs, improves efficiency of your agents and saves their time via multiple automation rules. Eliminate any mistakes that could cost you your customers, revenue, or reputation by cutting out human intervention.

LiveAgent’s automation rules transforms your customer support by automating tasks like ticket transfers, tagging, and resolving issues. These rules, including action, time, and SLA rules, boost efficiency, reduce errors, and enhance customer satisfaction.

LiveAgent's powerful Universal inbox

Universal inbox ensures all your customer inquiries are on a single platform. Thus, all your live chats, emails, calls, social media, knowledge base, customer feedback are turned into so-called help desk tickets in a shared inbox. LiveAgent offers robust features for managing tickets, such as canned responses and private notes.

Your customer success team can use canned responses to answer repetitive questions/customer issues and internal notes to communicate within tickets (customer inquiries) privately. As a result, customer interactions are fast and effective.

Say goodbye to slow, subpar software

LiveAgent is the most reviewed and #1 rated help desk software, so we think it’s a perfect alternative to HelpScout.

Get 3 products for the price of 1 – help desk, live chat and phone support are all included.

LiveAgent will help you provide excellent customer support on all support channels. With powerful workflow automation and rules, your customer support team will save time and be more productive when solving customers’ queries.

Try LiveAgent for free and decide if it suits you better than HelpScout’s help desk solution.

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LiveAgent vs HelpScout Comparison

Head over to Capterra to compare LiveAgent and HelpScout’s customer service platform ratings based on customer reviews

Still on the fence about the best HelpScout help desk alternative?

Here’s how upgrading to LiveAgent helped our customers boost their business performance:

It’s a pleasure to have a great portal that improves our customer service.
Roman Bosch , Partly
LiveAgent empowers our agents to provide better, faster, and more accurate support.
Christine Preusler , HostingAdvice
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Karl Dieterich , Covomo
We have been using LiveAgent since August and we are really satisfied with it.
Hendrik Henze , HEWO Internetmarketing
Since we are using LiveAgent our response time improved by 60%.
Razvan Sava , Webmaster Deals
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Taras Baca , XperienceHR
I have to say, I have never experienced such a professional customer approach.
Andrej Ftomin , TAZAR Group
We find LiveAgent to be the best live chat solution by far.
Matt Janaway , The Workplace Depot
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Viviane Carter , CSI Products
With LiveAgent we’re able to give our customers support wherever they are.
Christian Lange , Lucky-Bike
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Jens Malmqvist , Projure
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Catana Alexandru , Websignal
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Jan Wienk , All British Casino
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Allan Bjerkan , Norske Automaten
We like it because it is easy to use and offers great functionality, such as useful reporting features.
Sissy Böttcher , Study Portals
We love LiveAgent - it makes supporting our customers easy.
Peter Koning , TypoAssassin
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Aranzazu F , Factorchic
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Rick Nuske , MyFutureBusiness
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Vojtech Kelecsenyi , 123-Nakup
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Rafael Kobalyan , Betconstruct
We’ve been using LiveAgent since 2013. We can't imagine working without it.
Martin Drugaj , Atomer
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Ivan Golubović , AVMarket
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Rustem Gimaev , Antalya Consulting Language Center
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Randy Bryan , tekRESCUE
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Timothy G. Keys , Marietta Corporation
The support team always responded promptly with quick to implement solutions.
Mihaela Teodorescu , eFortuna
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Hilda Andrejkovičová , TrustPay
We see LiveAgent as a great tool for communicating with customers.
Alexandra Danišová , Nay
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Samuel Smahel , m:zone
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
David Chandler , Volterman

See why our Customers Chose LiveAgent as their Preferred HelpScout Alternative

Platform	Capterra rating	Integrations	Free version	Free trial	Price range
LiveAgent	4.7/5	220+	✅Yes	✅Yes	$15 agent/m
LiveChat	4.7/5	200+	✅Yes	❌No	$20/agent/m
Pure Chat	4.5/5	1000+	✅Yes	❌No	$39/agent/m
Userlike	4.6/5	30+	✅Yes	✅Yes	€90/agent/m
HelpScout	4.6/5	50+	✅Yes	✅Yes	$50/agent/m

Feel free to check out what other customers are saying about LiveAgent. LiveAgent has collected more than 2800 reviews on various software marketplaces like Capterra, Trustpilot, GetApp, G2, Software Advice.

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Integrations

Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides.