"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
Looking for a Groove alternative?
Discover why LiveAgent is the best Groove alternative on the market.
No setup fee
Customer service 24/7
No credit card required
Cancel any time
Fed up with your help desk software?
At LiveAgent we understand that with great software comes great customer service. That's why we created a fully-featured help-desk software which will boost your customer service team's productivity, increase customer satisfaction, and save you money all at the same time. LiveAgent has served over 15,000 businesses and 150M end-users worldwide. Join them in providing world-class customer service. We make it easy.
Get started today
Groove vs LiveAgent at a glance
See a detailed comparison of Groove vs LiveAgent features.
LiveAgent | Groove | |
|---|---|---|
| Feature | ||
| Ticketing | ||
| Live Chat | ||
| Call Center | ||
| Self-Service | ||
| Viber | ||
| Knowledge Base | ||
| Customer Forum | ||
| Automation and Rules | ||
| API | ||
| Interactive Voice Response (IVR) | ||
| Video Calls | ||
| Unlimited History | ||
| Unlimited Websites | ||
| Unlimited Chat Buttons | ||
| Unlimited Tickets/Mails | ||
| Unlimited Call Recording | ||
| Unlimited 24/7 Support | ||
Powerful Groove alternative
Getting the best value for your money is crucial when you’re looking for a great help desk software. Groove offers three different core packages. LiveAgent offers 4 competitively priced core packages as well as add-on features such as social media integrations. If you’re looking for a fully-featured Groove alternative, consider LiveAgent. We’ve got a hybrid ticket stream, unified omni-channel inbox, reporting and analysis features, automation, gamification and much more! With LiveAgent, you get more for less. Try LiveAgent today with our 30-day trial, no credit card required.
The fastest chat widget
If you’re looking for a Groove alternative and speed is a metric that’s important to you, LiveAgent might be what you’re looking for. LiveAgent boasts the fastest chat widget on the market — it displays in just 2.5 seconds.
A fast chat widget is the way to go if you want to effectively convert a website visitor into a customer. According to an eMarketer report, 35% of website visitors made an online purchase after using live chat.
Reasons why companies switch to LiveAgent
Find out how LiveAgent stands out from other alternatives
- Improved satisfaction
LiveAgent increases customer satisfaction & improves conversion rates.
- Increased productivity
Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.
- Full of useful features
With more than 179 help desk features, providing support will be a piece of cake.
We're multilingual
Our software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.
You deserve the best
LiveAgent is the most reviewed and #1 rated help desk software for SMB. That’s why it’s a great alternative to Groove. LiveAgent saves you time and money, so you can focus on what’s important — building meaningful relationships with your customers.
LiveAgent vs. Groove comparison
Check out how we compare to Groove based on customer reviews on Capterra
See why companies switch to LiveAgent
We have worked with thousands of amazing people
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"It's a pleasure to have a great portal that improves our customer service. "
"It's a pleasure to have a great portal that improves our customer service. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "
"Since we are using LiveAgent our response time improved by 60%. "
"Since we are using LiveAgent our response time improved by 60%. "
"Since we are using LiveAgent our response time improved by 60%. "
"We see LiveAgent as a great tool for communicating with customers. "
"We have been using LiveAgent since August and we are really satisfied with it. "
"We have been using LiveAgent since August and we are really satisfied with it. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"It's a pleasure to have a great portal that improves our customer service. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "
"We see LiveAgent as a great tool for communicating with customers. "
"We see LiveAgent as a great tool for communicating with customers. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "
"We have been using LiveAgent since August and we are really satisfied with it. "
Frequently asked questions
The leader in help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
