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Looking for a Groove alternative?

Groove is a great piece of software that gained popularity by documenting their company's growth through their popular blog. Groove is simple to use and competitively priced. However, if you're looking for a Groove alternative, consider LiveAgent.

At LiveAgent we understand that with great software comes great customer service. That's why we created a fully-featured help-desk software which will boost your customer service team's productivity, increase customer satisfaction, and save you money all at the same time.

LiveAgent has served over 15,000 businesses and 150M end-users worldwide. Join them in providing world-class customer service. We make it easy.


4 Reasons Why Companies Switch to LiveAgent

Find out how LiveAgent stands out from other alternatives

Improved Satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

Increased Productivity 

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

More Affordable

Save money! LiveAgent is more cost-effective when compared to other help desk solutions.

Full of Useful Features

With more than 179 help desk features, providing support will be a piece of cake.

Powerful Groove Alternative

Getting the best value for your money is crucial when you’re looking for a great help desk software. Groove offers three different core packages. LiveAgent offers 4 competitively priced core packages as well as add-on features such as social media integrations. If you’re looking for a fully-featured Groove alternative, consider LiveAgent. We've got a hybrid ticket stream, unified omni-channel inbox, reporting and analysis features, automation, gamification and much more! With LiveAgent, you get more for less. Try LiveAgent today with our 14-day trial, no credit card required.

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Fastest Chat Widget

If you’re looking for a Groove alternative and speed is a metric that’s important to you, LiveAgent might be what you’re looking for. LiveAgent boasts the fastest chat widget on the market -- it displays in just 2.5 seconds.

A fast chat widget is the way to go if you want to effectively convert a website visitor into a customer. According to an eMarketer report, 35% of website visitors made an online purchase after using live chat. 

We're Multilingual

Our software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don't let foreign languages create a barrier between you and your customers. We've got you covered.

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You Deserve the Best

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. That's why it's a great alternative to Groove. LiveAgent saves you time and money, so you can focus on what's important -- building meaningful relationships with your customers.

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LiveAgent vs. Groove Comparison

Check out how we compare to Groove based on customer reviews on Capterra

comparison chat between liveagent and groove

Current as of 28.1.2020

See why our Customers Chose LiveAgent
as their Preferred Groove Alternative

I use in a daily base to offer live chat in the site, handle social media questions. I know that some people really appreciate to have live chat option, or an easy way to communicate. Ah, also their customer support is great. I am happy with Live Agent. Raul

We’ve tried so many live chat ticket solutions and finally found a winner. LiveAgent is the complete package and no excess charge they are so very reasonably priced that we will stay with them. Greg

Refreshing. Such a complete system you won’t need any others. Log into one program and you are set for the day. Everything at your fingertips. Melanie

My favorite part of LiveAgent is the variety of integrations that it has. As an agency, we have communities on Facebook and Twitter, but we also receive emails and direct live chat messages, too. Not to mention, we need a knowledge base (which we use LiveAgent for) for our products and services which makes EVERYTHING easier since all questions and concerns are directed to the LiveAgent platform. Administrator in Marketing and Advertising

I was figuring something out on the LiveAgent platform on sunday morning but got stuck. I opened up the chat window, figuring I would be redirected to an e-mail form. To my surprise, an actual person answered my question within 1 minute. I have never seen this kind of support, at any other company. Matthias

Our company has tried several solutions for live chat / ticketing system and finally we stick with LiveAgent. We are using it for more than a year now and are very happy with it. LiveAgent perfectly fits a company that provides hosting or similar service. Petras

LiveAgent is great for embedding on a large companys website. The service has integration with email clients and social networks, it is possible to create response templates and manage SLAs. In addition, the number of possible users is not limited. Bernard

Feel free to check out what other customers are saying about LiveAgent. LiveAgent has collected more than 2800 reviews on various software marketplaces like Capterra, Trustpilot, GetApp, G2, Software Advice.


You will be in good hands!

Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? You guessed right... LiveAgent!

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