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Fed up with your help desk software?

Groove is a great piece of software that gained popularity by documenting their company’s growth through their popular blog. Groove is simple to use and competitively priced. However, if you’re looking for a Groove alternative, consider LiveAgent.

At LiveAgent we understand that with great software comes great customer service. That’s why we created a fully-featured help-desk software which will boost your customer service team’s productivity, increase customer satisfaction, and save you money all at the same time.

LiveAgent has served over 15,000 businesses and 150M end-users worldwide. Join them in providing world-class customer service. We make it easy.

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Groove vs LiveAgent at a glance

Features	Liveagent Try the best customer support alternative for free! No credit card required.	Groove
Ticketing Contains a management tool that processes and catalogs customer service requests.	LiveAgent offers ticketing.	Groove offers ticketing.
Live Chat A real-time chat widget that you can place on any website.	LiveAgent offers Live Chat.	Groove offers Live Chat.
Call Center A call center that can be used to make and receive calls using automatic call distribution.	LiveAgent offers Call Center	Groove doesn't offer Call Center.
Self-Service A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.	LiveAgent offers Self-Service.	Groove offers Self-Service.
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Facebook integration.	Groove offers a Facebook integration.
Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.	LiveAgent offers a Twitter integration.	Groove offers a Twitter integration.
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers an Instagram integration.	Groove doesn't offer an Instagram integration.
Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.	LiveAgent offers a Viber integration.	Groove doesn't offer a Viber integration.
WhatsApp WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.	LiveAgent offers a WhatsApp integration.	Groove doesn't offer a WhatsApp integration.
Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.	LiveAgent offers knowledge base.	Groove offers knowledge base.
Customer Forum An online discussion board for your customers that's located directly within your knowledge base.	LiveAgent offers customer forum.	Groove doesn't offer customer forum.
Automation and Rules Workflows that you can automate to eliminate repetitive tasks.	LiveAgent offers automation and rules.	Groove offers automation and rules.
API A set of functions that allow different applications to work together.	LiveAgent offers API functions.	Groove offers API functions.
Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator.	LiveAgent offers IVR features.	Groove doesn't offer IVR features.
Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls.	LiveAgent offers video calls.	Groove doesn't offer video calls.
Unlimited History Tickets don't expire or delete-- you can view them at any time.	LiveAgent offers unlimited history.	Groove offers unlimited history.
Unlimited Websites You can use the software on an unlimited number of websites.	LiveAgent offers unlimited website.	Groove offers unlimited websites.
Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites.	LiveAgent offers unlimited chat buttons.	Groove offers unlimited chat buttons.
Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets.	LiveAgent offers unlimited tickets/mails.	Groove offers unlimited tickets/mails.
Unlimited Call Recording Record every call that’s made or received and playback the recording at any time.	LiveAgent offers unlimited call recording.	Groove doesn't offer unlimited call recording.
Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit.	LiveAgent offers unlimited 24/7 support.	Groove offers unlimited 24/7 support.

Powerful Groove alternative

Getting the best value for your money is crucial when you’re looking for a great help desk software. Groove offers three different core packages. LiveAgent offers 4 competitively priced core packages as well as add-on features such as social media integrations. If you’re looking for a fully-featured Groove alternative, consider LiveAgent. We’ve got a hybrid ticket stream, unified omni-channel inbox, reporting and analysis features, automation, gamification and much more! With LiveAgent, you get more for less. Try LiveAgent today with our 30-day trial, no credit card required.

Learn more about LiveAgent features

If you’re looking for a Groove alternative and speed is a metric that’s important to you, LiveAgent might be what you’re looking for. LiveAgent boasts the fastest chat widget on the market — it displays in just 2.5 seconds.

A fast chat widget is the way to go if you want to effectively convert a website visitor into a customer. According to an eMarketer report, 35% of website visitors made an online purchase after using live chat.

Reasons why companies switch to LiveAgent

Find out how LiveAgent stands out from other alternatives

Improved satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

Increased productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

Full of useful features

With more than 179 help desk features, providing support will be a piece of cake.

We're multilingual

Our software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.

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You deserve the best

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. That’s why it’s a great alternative to Groove. LiveAgent saves you time and money, so you can focus on what’s important — building meaningful relationships with your customers.

LiveAgent vs. Groove comparison

Check out how we compare to Groove based on customer reviews on Capterra

Current as of 28.1.2020

See why companies switch to LiveAgent

“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison