Are you looking for a Helpshift alternative?
Discover why LiveAgent is the best Helpshift alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
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Fed up with your help desk software?
Helpshift is a great tool but not every great tool is the right fit for your business. That’s why you might be looking for a good alternative to Helpshift. Have you tried LiveAgent yet?
LiveAgent is the ultimate omnichannel help desk software solution for businesses of any size or trade. Increase your customer engagement, get better feedback and improve your service desk with LiveAgent today. Read more and find out about our ticketing system and other cool tools and features.
3 benefits of migrating to LiveAgent
Improved satisfaction
Improve customer satisfaction with our chat widget and more features on your website
Better customer engagement
Engage with your customer with proactive features
Saves time and money
LiveAgent won’t ruin your budget, pricing is fair and square. Use just what you need to provide support
HelpShift vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
HelpShift
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|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing in Ticket plan for $15/agent/month.
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HelpShift offers ticketing in plan for $60/agent/month.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month.
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HelpShift offers Live Chat in plan for $60/agent/month.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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HelpShift doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal in Ticket plan for $15/agent/month.
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HelpShift offers Self-Service portal in plan for $60/agent/month.
|
| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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HelpShift doesn't offer a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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HelpShift doesn't offer a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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HelpShift doesn't offer an Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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HelpShift doesn't offer a Viber integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
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HelpShift offers knowledge base in plan for $60/agent/month.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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HelpShift doesn't offer customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
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HelpShift offers automation and rules in plan for $40/agent/month.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions in Ticket plan for $15/agent/month.
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HelpShift offers API functions in plan for $60/month.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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HelpShift doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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HelpShift doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
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HelpShift offers unlimited history in plan for $60/agent/month.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
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HelpShift offers unlimited websites in plan for $60/agent/month.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons in Ticket plan for $15/agent/month.
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HelpShift offers unlimited chat buttons in plan for $60/agent/month.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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HelpShift doesn't offer unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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HelpShift doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
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HelpShift offers unlimited 24/7 support in plan for $60/agent/month.
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Helpshift alternative that won't let you down
Helpshift is simply great. However, there is a reason why competition is there and you might want to switch to a software that suits you better. That’s why we’re here to tell you about LiveAgent.
LiveAgent offers you the best tools in one customer service desk solution. This cloud help desk software encompasses a reliable ticketing system, super fast chat feature, knowledge base, call center, and even support of social media channels, such as Facebook Messenger, Instagram, or Viber. With LiveAgent’s social media customer support software, you can rest assured that you’ll always be a part of your audience’s conversation. Everything is placed conveniently in one dashboard, where you can keep track of all channels. Providing a great customer experience could not be easier with all the tools under one roof.
LiveAgent toolset
The fastest live chat
LiveAgent is proud to offer a super fast live chat widget on to its customers. And it’s the fastest one on the market, with chat displayed speeds at 2.5 seconds. Now you can truly provide lightning fast help to your customers.
Live chat can do wonders for your customer support desk. Turn website viewers into paying customers by placing a chat invitation on your website. See what they’re typing before they hit send with real time typing view feature. Provide quick help and information when it’s needed.
Have a look at our chat in action
Find out how our chat works and what you can do with it in this video.
Feel free to also browse through our LiveAgent YouTube channel to find more videos about tools and features in our help desk software
Get satisfaction with the right support tool
In order to lead and work in a great contact center, and get great feedback you need to be satisfied with your customer support software. That means getting great customer experience besides core functionalities.
LiveAgent offers 24/7 support delivery to all of its clients and we aim to provide complete experience with it, alongside our toolset. We use the same tools as you do, so you know what to expect. Contact us any way you want to. Send us an email, call us or chat with us. It’s your choice and we’ll do our best to provide you with the best user experience and troubleshooting advice.
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Save more with LiveAgent
Have a look at our customer experience results
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Compare us to different help desk software
Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.
FAQ
How does LiveAgent compare to HelpShift?
LiveAgent offers the following extra features over HelpShift: call center, Facebook integration, Instagram integration, Viber integration, and Twitter integrations.
What are the extra benefits of using LiveAgent over HelpShift?
The extra benefits of using LiveAgent over HelpShift include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow.
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