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Fed up with your help desk software?

Helpshift is a great tool but not every great tool is the right fit for your business. That’s why you might be looking for a good help desk alternative to Helpshift. Have you tried LiveAgent yet?

LiveAgent is the ultimate omnichannel help desk software solution for businesses of any size or trade. Increase your customer engagement, get better feedback and improve your service desk with LiveAgent today. Read more and find out about our ticketing system and other cool tools and features.

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3 benefits of migrating to LiveAgent

Improved satisfaction

Improve customer satisfaction with our chat widget and more features on your website

Better customer engagement

Engage with your customer with proactive features

Saves time and money

LiveAgent won’t ruin your budget, pricing is fair and square. Use just what you need to provide support

HelpShift vs LiveAgent at a glance

Features	Liveagent Try the best customer support alternative for free! No credit card required.	HelpShift
Ticketing Contains a management tool that processes and catalogs customer service requests.	LiveAgent offers ticketing.	HelpShift offers ticketing.
Live Chat A real-time chat widget that you can place on any website.	LiveAgent offers Live Chat.	HelpShift offers Live Chat.
Call Center A call center that can be used to make and receive calls using automatic call distribution.	LiveAgent offers Call Center.	HelpShift doesn't offer Call Center.
Self-Service A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.	LiveAgent offers Self-Service portal.	HelpShift offers Self-Service portal.
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Facebook integration.	HelpShift doesn't offer a Facebook integration.
Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.	LiveAgent offers a Twitter integration.	HelpShift doesn't offer a Twitter integration.
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers an Instagram integration.	HelpShift doesn't offer an Instagram integration.
Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.	LiveAgent offers a Viber integration.	HelpShift doesn't offer a Viber integration.
WhatsApp WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.	LiveAgent offers a WhatsApp integration.	HelpShift offers a WhatsApp integration.
Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.	LiveAgent offers knowledge base.	HelpShift offers knowledge base.
Customer Forum An online discussion board for your customers that's located directly within your knowledge base.	LiveAgent offers customer forum.	HelpShift doesn't offer customer forum.
Automation and Rules Workflows that you can automate to eliminate repetitive tasks.	LiveAgent offers automation and rules.	HelpShift offers automation and rules.
API A set of functions that allow different applications to work together.	LiveAgent offers API functions.	HelpShift offers API functions.
Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator.	LiveAgent offers IVR features.	HelpShift doesn't offer IVR features.
Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls.	LiveAgent offers video calls.	HelpShift doesn't offer video calls.
Unlimited History Tickets don't expire or delete-- you can view them at any time.	LiveAgent offers unlimited history.	HelpShift offers unlimited history.
Unlimited Websites You can use the software on an unlimited number of websites.	LiveAgent offers unlimited websites.	HelpShift offers unlimited websites.
Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites.	LiveAgent offers unlimited chat buttons.	HelpShift offers unlimited chat buttons.
Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets.	LiveAgent offers unlimited tickets/mails.	HelpShift doesn't offer unlimited tickets/mails.
Unlimited Call Recording Record every call that’s made or received and playback the recording at any time.	LiveAgent offers unlimited call recording.	HelpShift doesn't offer unlimited call recording.
Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit.	LiveAgent offers unlimited 24/7 support.	HelpShift offers unlimited 24/7 support.

Helpshift alternative that won't let you down

Helpshift is simply great. However, there is a reason why competition is there and you might want to switch to a helpdesk software that suits you better. That’s why we’re here to tell you about LiveAgent.

LiveAgent offers you the best tools in one customer service desk solution. This cloud help desk software encompasses a reliable help desk ticketing tool, super fast chat feature, knowledge base, call center, and even support of social media channels, such as Facebook Messenger, Instagram, WhatsApp or Viber. With LiveAgent’s social media customer support software, you can rest assured that you’ll always be a part of your audience’s conversation. Everything is placed conveniently in one dashboard, where you can keep track of all channels. Providing a great customer experience could not be easier with all the tools under one helpdesk ticketing software.

LiveAgent toolset

Ticketing

Live chat

Knowledge base

Call center

Ticketing

Live chat

Knowledge base

Call center

The fastest live chat

LiveAgent is proud to offer a super fast live chat widget on to its customers. And it’s the fastest one on the market, with chat displayed speeds at 2.5 seconds. Now you can truly provide lightning fast help to your customers.

Live chat can do wonders for your customer support desk. Turn website viewers into paying customers by placing a chat invitation on your website. See what they’re typing before they hit send with real time typing view feature. Provide quick help and information when it’s needed with our help desk ticketing software.

Let's try the live chat

LiveAgent Live Chat Demo | Live Agent02:16

Live AgentMay 7, 2020

Have a look at our chat in action

Find out how our chat works and what you can do with it in this video.

Feel free to also browse through our LiveAgent YouTube channel to find more videos about tools and features in our service desk software

Get satisfaction with the right support tool

In order to lead and work in a great contact center, and get great feedback you need to be satisfied with your customer support software. That means getting great customer experience besides core functionalities.

LiveAgent offers 24/7 support delivery to all of its clients and we aim to provide complete experience with it, alongside our toolset. We use the same tools as you do, so you know what to expect. Contact us any way you want to. Send us an email, call us or chat with us. It’s your choice and we’ll do our best to provide you with the best user experience and troubleshooting advice.

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Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.

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