Helpshift is a great tool but not every great tool is the right fit for your business. That’s why you might be looking for a good help desk alternative to Helpshift. Have you tried LiveAgent yet?
LiveAgent is the ultimate omnichannel help desk software solution for businesses of any size or trade. Increase your customer engagement, get better feedback and improve your service desk with LiveAgent today. Read more and find out about our ticketing system and other cool tools and features.
Improve customer satisfaction with our chat widget and more features on your website
Engage with your customer with proactive features
LiveAgent won’t ruin your budget, pricing is fair and square. Use just what you need to provide support
Try the best customer support alternative for free! No credit card required.
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
HelpShift offers ticketing.
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
HelpShift offers Live Chat.
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
HelpShift doesn't offer Call Center.
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
HelpShift offers Self-Service portal.
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
HelpShift doesn't offer a Facebook integration.
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
HelpShift doesn't offer a Twitter integration.
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
HelpShift doesn't offer an Instagram integration.
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
HelpShift doesn't offer a Viber integration.
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
HelpShift offers a WhatsApp integration.
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
HelpShift offers knowledge base.
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
HelpShift doesn't offer customer forum.
|Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
HelpShift offers automation and rules.
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
HelpShift offers API functions.
|Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
HelpShift doesn't offer IVR features.
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
HelpShift doesn't offer video calls.
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
HelpShift offers unlimited history.
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
HelpShift offers unlimited websites.
|Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
HelpShift offers unlimited chat buttons.
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
HelpShift doesn't offer unlimited tickets/mails.
|Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
HelpShift doesn't offer unlimited call recording.
|Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
HelpShift offers unlimited 24/7 support.
Helpshift is simply great. However, there is a reason why competition is there and you might want to switch to a helpdesk software that suits you better. That’s why we’re here to tell you about LiveAgent.
LiveAgent offers you the best tools in one customer service desk solution. This cloud help desk software encompasses a reliable help desk ticketing tool, super fast chat feature, knowledge base, call center, and even support of social media channels, such as Facebook Messenger, Instagram, WhatsApp or Viber. With LiveAgent’s social media customer support software, you can rest assured that you’ll always be a part of your audience’s conversation. Everything is placed conveniently in one dashboard, where you can keep track of all channels. Providing a great customer experience could not be easier with all the tools under one helpdesk ticketing software.
LiveAgent is proud to offer a super fast live chat widget on to its customers. And it’s the fastest one on the market, with chat displayed speeds at 2.5 seconds. Now you can truly provide lightning fast help to your customers.
Live chat can do wonders for your customer support desk. Turn website viewers into paying customers by placing a chat invitation on your website. See what they’re typing before they hit send with real time typing view feature. Provide quick help and information when it’s needed with our help desk ticketing software.
Find out how our chat works and what you can do with it in this video.
Feel free to also browse through our LiveAgent YouTube channel to find more videos about tools and features in our service desk software
In order to lead and work in a great contact center, and get great feedback you need to be satisfied with your customer support software. That means getting great customer experience besides core functionalities.
LiveAgent offers 24/7 support delivery to all of its clients and we aim to provide complete experience with it, alongside our toolset. We use the same tools as you do, so you know what to expect. Contact us any way you want to. Send us an email, call us or chat with us. It’s your choice and we’ll do our best to provide you with the best user experience and troubleshooting advice.
It’s a pleasure to have a great portal that improves our customer service.
LiveAgent empowers our agents to provide better, faster, and more accurate support.
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
We have been using LiveAgent since August and we are really satisfied with it.
Since we are using LiveAgent our response time improved by 60%.
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
I have to say, I have never experienced such a professional customer approach.
The Workplace Depot
We find LiveAgent to be the best live chat solution by far.
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
With LiveAgent we’re able to give our customers support wherever they are.
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
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With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
We like it because it is easy to use and offers great functionality, such as useful reporting features.
We love LiveAgent - it makes supporting our customers easy.
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
We’ve been using LiveAgent since 2013. We can't imagine working without it.
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Antalya Consulting Language Center
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
The support team always responded promptly with quick to implement solutions.
It helps us categorize the nature of the tickets and statistically track what our clients need most.
We see LiveAgent as a great tool for communicating with customers.
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.
Companies are switching to LiveAgent for its affordable pricing, helpful support team, advanced automation, and easy integration with other platforms. Users appreciate the ability to send emails instead of tickets, attach files, and manage emails and chat from the same window. The system offers contact forms, live chat, databases, and integration with social networks, and it works well on mobile platforms. Overall, LiveAgent is praised for its value for money, ease of use, and strong customer support.
LiveAgent is a powerful customer service software used by big brands like Huawei, BMW, Yamaha, and O2. It offers efficient communication and response times. Try it now for free.
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LiveAgent offers customer service software with advanced chat tools and integration options. It emphasizes the benefits of live chat communication, provides tips for engaging customers, and analyzes competitors. LiveAgent also offers a demo, pricing information, and various features and integrations. It also discusses optimizing a WordPress site for SEO and LiveAgent's Contact groups feature.
Start a free trial for help desk software for SMBs in 2020. Build meaningful customer relationships with LiveAgent's features and integrations.
LiveAgent offers affordable pricing, automation, and excellent support. Users appreciate features like sending emails, attaching files, and managing communication in one window. The system competently integrates various modules and works well on mobile platforms.
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